PENNYMAC

Corey O. 

on Birdeye

6 years ago

Customer service was excellent. happy to be continuing a Pennymac customer 

DAVID C. 

on Birdeye

6 years ago

Your system web site was difficult and uneasy to use. Communication was poor. I know these times are difficult and I am sure that played in here as well... 

Sandra C. 

on Birdeye

6 years ago

Every one was pleasant, let me know everything they needed and answered all my questions quickly. 

JOSHUA S. 

on Birdeye

6 years ago

Na 

CHRISTOPHER H. 

on Birdeye

6 years ago

Experience with my loan officer (Taylor) was great. The ability to contact and receive a response back from Carmelita however was not. There were times where I emailed and received no response at all and I was asked for the exact same documents multiple times. 

BETTY C. 

on Birdeye

6 years ago

Eric was very helpful and nice answer all the questions I had was always there when I need him 

RAYMOND EL K. 

on Birdeye

6 years ago

Molly made herself available basically at all hours of the day anytime I wanted/needed. Previous to Molly, Moe did the same. They answered any and all questions I had. They treated me like a person rather than a number which is uncommon nowadays. You need more employees like them. I am in the service industry as well so I know the difference between good employees, bad employees, and company culture. PennyMac needs more employees like these two. 

ANDREA M. 

on Birdeye

6 years ago

Had a great experience! 

ELIAZAR S. 

on Birdeye

6 years ago

On our first attempt to refinance with Penny Mac's Brandon L. He never followed through. Months later we thought we try again and Tracy, Andrew and the whole team that helped, I am sorry I can't remeber everyone's names, were very nice responded very quickly and answered the many questions we had, it was a lot.