PENNYMAC

DAVID S. 

on Birdeye

5 years ago

very knowledgeable and enthusiastic 

VENKATA AJAY G. 

on Birdeye

5 years ago

Great service 

Eduardo G. 

on Birdeye

5 years ago

I started the application process in January, closed end of March that was kinder than I expected, My wife was added to the deed her information was requested twice after it had been provided, therefore holding up the process I was told there would be no closing costs or fees, they wanted to collect over $300 dollars, had to dispute that. I was told by Mr. Kirk that I would have the option to skip up to 2 payments, that was not true 

ROBERT P. 

on Birdeye

5 years ago

the process was very easy 

Anthony Larsen I. 

on Birdeye

5 years ago

Although the time from application to closing took longer than expected, the overall customer service we received was great. 

Suzanne H. 

on Birdeye

5 years ago

Penny mac owned my previous mortgage. This was a simple refinance with no cash out. My husband and I have good credit and have sufficient equity in the property. It seemed we had to jump through a lot of hoops to refinance a loan that Penny Mac owned to begin with. 

Bertan A. 

on Birdeye

5 years ago

Good service 

BRIAN T. 

on Birdeye

5 years ago

Prompt responses from loan team would've made a huge difference. There were a lot of people reaching out to us, that we didn't expect to interact with. It quickly got confusing. The delay in closing was all in part to not having a clear contact person that could answer our questions in a timely manner. It was frustrating at times. Yet despite all of that, we felt we were given a reasonable rate for out refi loan. 

KIRK MACLIN I. 

on Birdeye

5 years ago

Jan started off a little shaky and was not certain on some questions I had from the start. However, his Manager Ron O’Niel stepped in and assisted Jan. Ron really help move this process along well. Jan has definitely improved and will be a great asset to your company!! Thank You Ron and Jan!! Great Work!! Teamwork!!