PENNYMAC

Michael D. 

on Birdeye

4 years ago

The whole thing was seamless and went without a my issues at all. The people were great 

Peyton B. 

on Birdeye

4 years ago

If agents tell us they are going to call us back a certain time/day, it would be nice if they actually followed through. 

Madeline L. 

on Birdeye

4 years ago

Very clear and helpful. No delays and great to work with. 

Alan A. 

on Birdeye

4 years ago

I was very pleased the refinance process from application to closing. Annie McCowen was prompt with any documents needed and quick to follow up to be sure I understood what was requested and also to let me know my response was received. PennyMac’s electronic processing was easy and convenient. 

mark l. 

on Birdeye

4 years ago

The automation, efficiency & the attention to detail by the staff. 

Scott H. 

on Birdeye

4 years ago

I have been with PennyMac for the life of my home loan and refinanced twice. Every interaction has been wonderful, and they have always guaranteed the best rate. I have nothing but great things to say about this company. 

THOMAS B. 

on Birdeye

4 years ago

The whole application process was easy and well communicated 

Dawn S. 

on Birdeye

4 years ago

Was a great experience all around I got the best rate around, by far! The automated system seems to ask for duplicate documents on occasion but being able to speak to my processor made it a non-issue and she made everything goes as smooth as possible. It was a great transaction and I am very happy with the service. 

MICHAEL D. 

on Birdeye

4 years ago

The requests to complete documents and the website itself were confusing. After we started our application to refinance, we kept getting phone calls to apply to refinance. Why, we had already applied! That was confusing and a waste of time. Also, we received a payoff demand letter that was alarming and confusing when we had just signed closing papers the day before.