PENNYMAC

Susie S. 

on Birdeye

4 years ago

Polina explained everything that I had to do to help the process of my loan,she also kept me informed of how things were going by calling or texting me every week which made things so much easier. Thank you, Polina 

Christine C. 

on Birdeye

4 years ago

Great customer service ! 

Peyton B. 

on Birdeye

4 years ago

If agents tell us they are going to call us back a certain time/day, it would be nice if they actually followed through. 

Alan A. 

on Birdeye

4 years ago

I was very pleased the refinance process from application to closing. Annie McCowen was prompt with any documents needed and quick to follow up to be sure I understood what was requested and also to let me know my response was received. PennyMac’s electronic processing was easy and convenient. 

Scott H. 

on Birdeye

4 years ago

I have been with PennyMac for the life of my home loan and refinanced twice. Every interaction has been wonderful, and they have always guaranteed the best rate. I have nothing but great things to say about this company. 

Angel C. 

on Birdeye

4 years ago

when requesting a refiianance over the phone that the figures are correct the first time. The documents are totally not the same and the closing cost amount are not even mention on the phone. documents are sent right away to sign without someone calling to go over with you. We had called serval times and never received a call had to text thru website. 

Peggy L. 

on Birdeye

4 years ago

Everyone so professional and knowledgeable 

Nancy C. 

on Birdeye

4 years ago

Great service that was fast and efficient. 

James A. 

on Birdeye

4 years ago

The service from Jessica was and made everything easy with no stress. I want to thank everyone involved and the professionalized care for this process. Have a great year...