PENNYMAC

ROBIN B. 

on Birdeye

4 years ago

Everyone that was over my refinancing process was great anything I needed to ask they was there for me and they got it done in a great time very nice and pleasant 

ASHLEY B. 

on Birdeye

4 years ago

Great communication 

Ronnie P. 

on Birdeye

4 years ago

John bent over backwards in taking care of me. He never seemed to tire of all my questions . H was not only professional in our dealings but was also very personable, considerate and all around kind . He and others represented their company very well. All were knowledgeable but when they did not know something they said so and that spoke volumes to my wife and I. We are glad we stayed with Penny Mac. 

LEON R. 

on Birdeye

4 years ago

The refinace process was easy and quick. , Closed prior to the 60 days expected date. Application was straight forward right to the point. 

DARIN S. 

on Birdeye

4 years ago

Mr. Nelson Massari and Ms. Tiffany Terry were simply awesome! The are professional and communicated effectively throughout the refinance experience. 

KENNETH H. 

on Birdeye

4 years ago

It was easy process. Would recommend. 

JORGE G. 

on Birdeye

4 years ago

I would have liked to communication on a bi-weekly basis, to keep fully informed of the process. There were times that I did not know where we stood or how close we were to closing, and all this did was cause frustration and unease. In this day and age it's almost expected that replies be immediate, and even when uploading the documents the website indicated that it could take one to three days for those to process. I would have liked to been informed of when the documents were received. 

DAVAWNTE D. 

on Birdeye

4 years ago

I feel that is someone has current PennyMac loan, the process should be a bit more seamless. I felt like there was some confusion in some of the process. I think things could improve if internal sections talked to one another. 

Joel Y. 

on Birdeye

4 years ago

Quick and easy process and we were updated regularly.