PENNYMAC

John P. 

on Birdeye

6 years ago

the people that we dealt with were very helpful and took care of any question that we had and work hard to keep us on our time line 

MICHAEL E. 

on Birdeye

6 years ago

Way to long to close for a refi. After stating that no appraisal was needed for roughly a month, someone then stated that an appraisal was now needed. On the pre-closing documents, it was indicated that funds would be going to the borrower (us). We ended up writing a check and we're quite surprised that the closing costs increased by roughly 1500. Not good. 

NIA W. 

on Birdeye

6 years ago

Nathan was amazing!!!!!!!!! any questions I had he called or emailed me within minutes 

LYNN B. 

on Birdeye

6 years ago

Easy and quick process! We LOVE PennyMac! 

Lionel H. 

on Birdeye

6 years ago

Our experience went exceptionally well. Mr. Winkler was very professional and helpful throughout the process. He listened to our concerns, answered all questions and seemed invested in our success. Mr Winkler is a valuable asset for PennyMac. 

Lee C. 

on Birdeye

6 years ago

Fantastic job everyone thank you so much! 

JENNIFER D. 

on Birdeye

6 years ago

Overall good experience. 

James G. 

on Birdeye

6 years ago

Nick made the refinancing process so simple and always communicated well with us and did so in a very timely manner. The closing happened quicker than expected as well ! 

Michele E. 

on Birdeye

6 years ago

I was informed that when my case was assigned to Beth, she would contact me. When I received her initial email, I had questions on what was requested and emailed her back and tried to call. I was not connected to her and the person I spoke with told me that they left a message for her to call me. this happened twice and no call back. She did start calling my husband's line but he wasn't available. I needed to be the one contacted. Frustrating.