PENNYMAC

BUNMI S. 

on Birdeye

5 years ago

The closing should have been done sooner. It took more than 3 months to close a loan that should have been done within a month. 

Michele E. 

on Birdeye

5 years ago

I was informed that when my case was assigned to Beth, she would contact me. When I received her initial email, I had questions on what was requested and emailed her back and tried to call. I was not connected to her and the person I spoke with told me that they left a message for her to call me. this happened twice and no call back. She did start calling my husband's line but he wasn't available. I needed to be the one contacted. Frustrating. 

Timothy L. 

on Birdeye

5 years ago

It was quick and easy. 

Vivian C. 

on Birdeye

5 years ago

5 Good stars 

STEVE C. 

on Birdeye

5 years ago

Professional at all times. 

RONALD T. 

on Birdeye

5 years ago

I am a disable veteran and just called Penny Mac to inquire about my benefits. Not only did the agent answer my questions, he ensured that I was taken care of. Within a week everything was taken care of with minimal participation from me. 

CHRISTOPHER M. 

on Birdeye

5 years ago

Made the process simple quick and answered all questions I had. No issues. 

BOBBY W. 

on Birdeye

5 years ago

Very quick, and informed me on the process. 

Benjamin C. 

on Birdeye

5 years ago

Improve your closing procedure. My closing was rescheduled, but the notary was not informed, and rescheduling was not recorded. A backup to my usual contact said my file still had the original closing date. If nothing’s recorded, nobody can get answers when usual contact is out. You need to improve explanation of what’s supposed to happen at closing. All I got from you was “a notary will show up, then you sign some papers.” Even when I asked for more info, the answer was insufficient.