PENNYMAC

Colin S. 

on Birdeye

6 years ago

Problems: My first closing appointment had incorrect information (residing in the home vs. investment property) in my closing documents. Also, I was notified of the modest cash-to-close amount via an auto document delivery where the cash-to-close was not prominent. Being an IRRRL there often are no closing costs. I appeared to first closing unprepared to pay closing costs. Solution: Ensure closing documents are correct. Notify the customer of cash-to-close very clearly and at least twice. 

BUNMI S. 

on Birdeye

6 years ago

The closing should have been done sooner. It took more than 3 months to close a loan that should have been done within a month. 

Henry B. 

on Birdeye

6 years ago

To start out with the re-fi loan process we worked with Tristan Summers. He was very knowledgeable and was very helpful during the initial process. He introduced us to Carlton Blood who took over our loan. Carlton, as part of MyMacTeam, was with us for the remainder of the process. He kept us informed during all of the steps in the process and sent a congratulatory email when the loan was funded. The entire process went very smooth even though it took longer than expected due to the virus . 

Charles H. 

on Birdeye

6 years ago

Refinancing was a great experience. Simple and quick! 

STEVE C. 

on Birdeye

6 years ago

Professional at all times. 

AMY S. 

on Birdeye

6 years ago

Great Job 

Benjamin C. 

on Birdeye

6 years ago

Improve your closing procedure. My closing was rescheduled, but the notary was not informed, and rescheduling was not recorded. A backup to my usual contact said my file still had the original closing date. If nothing’s recorded, nobody can get answers when usual contact is out. You need to improve explanation of what’s supposed to happen at closing. All I got from you was “a notary will show up, then you sign some papers.” Even when I asked for more info, the answer was insufficient. 

Daniel S. 

on Birdeye

6 years ago

Beth and John from PennieMac were both great to work with and are amazing examples of what a mortgage transaction should look like. They were prompt, communicative, and easy to work with. The initial process was very smooth and almost seemed unbelievable, near the end, things did slow down due to some issues inside and outside of their control. This did ultimately cause us to close 7 days late on our loan, which was frustrating, but luckily did not break our deal. 

Shauntye A. 

on Birdeye

6 years ago

My name or address