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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I was informed that when my case was assigned to Beth, she would contact me. When I received her initial email, I had questions on what was requested and emailed her back and tried to call. I was not connected to her and the person I spoke with told me that they left a message for her to call me. this happened twice and no call back. She did start calling my husband's line but he wasn't available. I needed to be the one contacted. Frustrating.
Better communication
Five stars!
My VA streamline experience was great! Other than my initial call, listening to updates on my loan processing, and signing with a notary at my home, I did nothing. It was easy and simple, and I saved a TON of money! I would do it again!!!
everything was easy and fast
Easy smooth process.
Knowledgeable, efficient and courteous. Closed sooner than expected. Requested person that closed loan to wear mask, she did in addition to wearing gloves. On time very personable.
I had to schedule my Mobil notary visit 5 times over the course of a 5 weeks and it is not Deion’s fault, but the company that was used. This turned my great experience with Deion into a sub par experience with this notary company who was supposed to bring the documents to my home for a signature. Deion was awesome. The notary company ruined the experience. Props to PennyMac but let’s go with quality partners who may not be the cheapest but can guarantee appointments. 5 rescheduling is unsat
Initial “sales” rep was either fired or quit after starting process. Disclosure paperwork was initially inaccurate causing a further delay in paperwork. Very hard to get up to date communication regarding process. Had to submit same documents multiple times. I was asked questions that should have been asked up front a week before closing. We did NOT close on time. Funding was delayed on the day of closing causing a gap in when I could receive keys. The Notary was very nice however inexperienced.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,422 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.