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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Problems: My first closing appointment had incorrect information (residing in the home vs. investment property) in my closing documents. Also, I was notified of the modest cash-to-close amount via an auto document delivery where the cash-to-close was not prominent. Being an IRRRL there often are no closing costs. I appeared to first closing unprepared to pay closing costs. Solution: Ensure closing documents are correct. Notify the customer of cash-to-close very clearly and at least twice.
The closing should have been done sooner. It took more than 3 months to close a loan that should have been done within a month.
I was informed that when my case was assigned to Beth, she would contact me. When I received her initial email, I had questions on what was requested and emailed her back and tried to call. I was not connected to her and the person I spoke with told me that they left a message for her to call me. this happened twice and no call back. She did start calling my husband's line but he wasn't available. I needed to be the one contacted. Frustrating.
Better communication
To start out with the re-fi loan process we worked with Tristan Summers. He was very knowledgeable and was very helpful during the initial process. He introduced us to Carlton Blood who took over our loan. Carlton, as part of MyMacTeam, was with us for the remainder of the process. He kept us informed during all of the steps in the process and sent a congratulatory email when the loan was funded. The entire process went very smooth even though it took longer than expected due to the virus .
Great company to work with!
My VA streamline experience was great! Other than my initial call, listening to updates on my loan processing, and signing with a notary at my home, I did nothing. It was easy and simple, and I saved a TON of money! I would do it again!!!
Easy smooth process.
Knowledgeable, efficient and courteous. Closed sooner than expected. Requested person that closed loan to wear mask, she did in addition to wearing gloves. On time very personable.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.