PENNYMAC

Steven H. 

on Birdeye

6 years ago

Nick Bonifacio was completely clueless as to what was going on even though he was supposedly my main loan officer. He never knew there were any issues unless I contacted him, he didn’t know when my closing was, didn’t have the correct numbers per the closing disclosure and when there was an issue hours before closing was to take place he had zero clue about it and his response was “I’ll let the team know”. Closing was 8 hours late and I wasted a day of vacation. 

CHARLES P. 

on Birdeye

6 years ago

Great communications throughout the entire loan process! 

Derren B. 

on Birdeye

6 years ago

Nathan, our handler, was very quick to respond and would call when he needed something so I was clear in the process. Everything was very smooth. I appreciated doing business with him. 

OMAR S. 

on Birdeye

6 years ago

Pennymac’s team met all my expectations. Mr. Carter and the entire team were very helpful through out the refinance process. I was very impressed with the service quality and professionalism of the staff. Mr Timothy Carter made my refinance application process a great experience. 

Chance W. 

on Birdeye

6 years ago

Thank you! 

Kevin C. 

on Birdeye

6 years ago

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THOMAS D. 

on Birdeye

6 years ago

Thank you Penny MAC! I am very pleased. Andrew was very helpful, responsive and informative. 

CHADWIC O. 

on Birdeye

6 years ago

Quick & simple process to refinance. 

KEVIN T. 

on Birdeye

6 years ago

I appreciate what the entire team did. I will say doing the closing in-person without anyone explaining the documents beforehand or while we were signing was a bit confusing & time consuming for the notary & ourselves. I tried to contact my M.A.C. Team the few days before closing with no answers. Others from Penny Mac's main line answered me. I know things are busy. Just a suggestion: have someone on the phone with the notary & clients in case there are questions. Overall pleased - thanks!