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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Closing numbers were never the same as described. When I questioned the numbers it took several days for an answer and I had to call and email to finally receive an answer which caused a delay which changed the closing costs again. I was told no cash to close from the beginning until it was time to close then I was told I need cash to close. I questioned this which was corrected but only by increasing my loan amount. I was already a customer of Penny Mac so it should have been a simple refi
Communication with Beth was great! The fact that our loan application process was lost and/or forgotten for three weeks putting us behind and delaying our closing was the biggest problem. I am thankful that Beth was an advocate for us but this has been the worst home buying experience for my wife and myself. We will never use PennyMac for any banking service again and I will never recommend them to anyone. In fact I will advocate for anyone I know or meet to take their business somewhere else!
All represnatives were friendly and professional!
Email questions not answered. Same documents requested multiple times
Quick and easy
Working with the PennyMac team was wonderful! They made it so, so easy. And, wow, what a fast close. Thank you everyone!
I had a VA loan with them already so the process was very simple and fast.
Communication is crucial. Be proactive in keeping the customer in informed.
as expected
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,405 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.