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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Penny Mac came in with a rate that was untouchable way out in front of other lenders (the rates recently came down where a couple lenders were completive with Penny Mac). The loan agents were fairly well accessible. Easier to get a hold of than a lot of other lenders. While there was a glitch at closing I really appreciate the fact that Penny Mac went out of their way to rectify it in my favor. To me that is an indicator of a real professional operation that values my business. Well done!
Not only was Dion a great representative but the whole team was responsive, courteous, and professional. Looking forward to continued interactions with PennyMac.
We closed sooner then we thought. The paperwork was easy and went very well. Thank you for the quick service.
Zach was a pleasure to work with, he kept me well informed. I had PennyMac before the refinance process and decided to keep them, so our process was seamless.
From “concept” of a refi to “closing” one of the easiest processes ever! PennyMac should run the government!
Great customer service.
The refi process was essentially effortless. It did not require any leg work on my part and the closing occured at my home with an atty who notarized the paperwork.
Communication with Beth was great! The fact that our loan application process was lost and/or forgotten for three weeks putting us behind and delaying our closing was the biggest problem. I am thankful that Beth was an advocate for us but this has been the worst home buying experience for my wife and myself. We will never use PennyMac for any banking service again and I will never recommend them to anyone. In fact I will advocate for anyone I know or meet to take their business somewhere else!
Communication is crucial. Be proactive in keeping the customer in informed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.