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PENNYMAC
- Mortgage Lenders
- St. Louis, MO
About this business
Location details
4300 Duncan Avenue, St. Louis, MO, 63110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was my second time working with PennyMac and I am so disappointed in the drop of customer service. My emails or phone calls would go days without a response or even ignored all together. My closing date was changed 4 times. The day of closing I was scheduled to close at 8 am but PennyMac did not send the documents to my closing attorney until noon and they did not communicate with me that the documents would be late. My realtor, closing attorney and I found PennyMac to be unprofessional.
My sole reason for refinancing was to either 1) cash out or 2) ELIMINATE PMI Wasn’t able to do no. 1 so I expressed that it was important to accomplish number 2. In reviewing my documents prior to closing I notice the lump sum for PMI as part of the expenses. I called and spoke to PennyMac about it. Was told this lump sum would get rid of PMI. Ok fine. Now in reviewing my new loan not only did I pay or absorb a lump sum payment for PMI. THE PMI PAYMENT DOUBLED. $169 to $327. Thanks
Better communication so I did not have to reach out multiple times to get an answer. I am still waiting to hear why my escrow refund was only pennies when the estimate was for over $300. Seems to be difficult to access anyone to help.
The process was easy and quicker than I expected. The communication from Nathan was good with the exception of our needing to have a witness present when we signed. We would definitely use PennyMac again.
Zachary Teehan was amazing!
Only a few hiccups. I emailed questions to the general email box that I was told to use and had to do so a couple times (over a couple days) before I received any replies. Also, the CD at my closing was $800 different than the last one I received 3 or 4 days prior to closing. I understood the changes but that made a pretty big difference that I wasn't expecting. The CD before closing said I was getting $481 back at closing and the CD at closing had me paying $316 resulting in a wire fee.
Good people. Very helpful and courteous. Closing was easy and timely done in the comfort and convenience of my own home. I would highly recommend them to anyone interested in either a new mortgage or a refinance of their current one.
Sara was on top of everything and communicated every step of the process right as it occurred. She was able to answer all of my questions promptly and accurately.
The refinance process was simple, painless and quick. No complaints at all. Two thumbs up to PennyMac.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 5,421 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.