PENNYMAC

David C. 

on Birdeye

6 years ago

Overall a very quick and painless experience. 

DERRICK B. 

on Birdeye

6 years ago

Closing had to be done twice because paperwork was incorrect. Then the company for closing missed the appointed time, which I was only notified 30 before the closing time. The closing was not don’t till 6 hours later! Very frustrated! 

STEPHEN H. 

on Birdeye

6 years ago

This was the easiest and fastest process. I have ever done for a home. 

EBONY C. 

on Birdeye

6 years ago

Easily signed documents online and quick same day responses. 

Roberto R. 

on Birdeye

6 years ago

Despite the quarantine I was still able to get my home refinanced at a great rate and on time while the agents were working from home. Great job. 

Thomas Van A. 

on Birdeye

6 years ago

All went as expected. 

JENELL E. 

on Birdeye

6 years ago

Myesha was great! My closing cost had changed by 2k and nobody reached out to tell me. I was only offered to change my low interest to a higher rate to cover it and I was not happy about that. My loan officer Reid Wright didn't want to help me. He said he was going to call me back in 24 hours and I never heard from him again. I didn't like the lack of communication or effort to try and help me fixed the situation that Pennymac dropped the ball on. 

WILFRED D. 

on Birdeye

6 years ago

Austin Evans, Took care of my financial needs he was very polite well rounded and very professional. 

Daniel V. 

on Birdeye

6 years ago

Overall customer service was very good. Only issue I had was it seemed as though I talked to a different person every time I called and had to explain the situation and got different or repetitive answers on each call. That being said the loan process it self was very smooth and simple