PENNYMAC

Carl T. 

on Birdeye

6 years ago

Deion Smith was very informative and answered all of my concerns. Great Customer Service 

FRANK O. 

on Birdeye

6 years ago

People kept me well informed. Responded quickly to my questions. Clarified issues well. 

Darius P. 

on Birdeye

6 years ago

Outstanding customer service 

ANA C. 

on Birdeye

6 years ago

Things went great overall. The only thing I didn't like about the whole process was the excessive back and forth with the required documents. I feel like it could've been reduced by explaining better what the requirements for the docs were. More details please. 

Christine B. 

on Birdeye

6 years ago

It was fast, clear and easy. Thanks! 

JOHN L. 

on Birdeye

6 years ago

Great service well done ! 

TREVOR K. 

on Birdeye

6 years ago

The process was quick and painless. The only negatives are the wait times when calling in and the inability to contact someone directly. 

RICHARD V. 

on Birdeye

6 years ago

The entire process was unbelievably efficient and more importantly, Mr. Evans provides very timely information before being asked. We are very pleased with the manner in which our refinance was handled. 

JOSEPH J. 

on Birdeye

6 years ago

During the refi process, I was not informed that it would be best to discontinue auto-payments to my previous loan so final payoff would be accurate for my new loan. A monthly payment on my old loan went through a few days before final closing of my new loan causing the balance of my refi to be inaccurate. I had to call and have it fixed and still have yet to confirm this has been corrected. If I hadn't caught this I feel Penny Mac would let the mistake go and taken the extra $$ as profit.