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Physicians Immediate Care
- Chicago, IL
About this business
Location details
600 W. Adams Street, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Abysmal service and abysmal reception with over the top attitude by the receptionist who insisted on over charging us the co-pay by $20. Rude, inconsiderate, short tempered and totally inappropriate behavior from a supposedly health care worker. This is a place of last resort when all your other options have failed and you don't have any place to go, then I guess you will have to endure the ruse behavior.
Went in for an appointment at 11:30, waited 40 mins and at 12 asked the front desk how much longer. She gave attitude and said "that's a different section". You are literally getting paid to work there just do your job and go ask... unbelievable. The Lincoln park location has much better staff
As far as I am concerned this place is running an identity theft ring. I called twice and waited in the phone queue only to be hung up on when it seemed to be my turn. After that I tried to make an inquiry in the online form, and the form was broken. I went to schedule an appointment online, and they wanted the SSN, DOB, etc. LOL! There is no way I trust them with this important information. I would love to have someone reach out to me to set the record straight to alter the review.
Arrived early for my appointment as instruction. Waiting over an hour after my appointment time to be seen. When I asked, I was told "Your appointment time gives you a place in line above a walk in. We only have 1 physician and 1 tech so it's hard for us to see everyone on time." So much for the "immediate" in their name. I came here multiple times for same day PCR tests and always got good service. Won't come here again though for illness etc because of the ridiculous wait time.
Overcharged and very unpleasant staff. Very condescending nurses. Call ahead Xray machine was broke
They stole my money. They didn't want to file insurance claim for me. So I prepaid full amount and filed claim myself. My insurance accepted my claim and wired the coverage around $450 to Physician over 2 months ago. They still didn't pay me back! I called Physician and they agreed to return the money to my card in 24-48 hours, but 3 days passed and they refund me nothing. Is it running a hospital or a crime facility? What if I never called? Considering small claims court, not worth the time, but they should get a lesson. Pl... read more
Will turn you away over payment/insurance. Terrible. Spent my time registering my daughter when I could've took her somewhere else. Never gave option to bill and wouldn't accept paper medical card.
Stay away, stay away, stay away... I had been a customer of Physicians Immediate Care for 5 years and because of this clinic, I will never ever do any business with them. After trying to get a hold of this clinic through the call center 4 times and failing(because they never let patients call their clinics directly) I went to the clinic in person and the front desk worker did not know how to speak with a customer. She was very dismissive, disrespectful and condescending with me as if she was talking with a little kid. When I... read more
Business response:
We are very sorry that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and your comment has been forwarded to our Operations team. We would appreciate the opportunity to speak with you to discuss your experience. If you wouldn't mind, please email us at patientservices@visitphysicians.com with your contact information and we will get back to you as soon as possible.
Wait times are onerously long even with an appointment. I waited for over an hour. Got seen after the clinic's hours were closed and then didn't get my time-sensitive prescription filled until the next day as a result. Called to ask them to cancel the prescription and they ended up ordering a second one instead of cancelling the first and told me to call the pharmacy directly to cancel claiming they had already cancelled it (they hadn't).
Business response:
Thank you for your review. We are so sorry for your long wait time. Due to staff shortages, we are experiencing some delays. We are working diligently to hire more staff at our busiest locations to address this issue.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,404 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.