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Physicians Immediate Care
- Chicago, IL
About this business
Location details
600 W. Adams Street, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Presenting symptoms for Physicians Immediate Care - West Loop? Inefficient procedures carried out by rude staff. Scheduled an appointment online, easy enough. Upon arriving at the clinic, the rude woman at the door demanded my credit card before they even began the doorway COVID-19 screen or I get a sentence in edgewise advising them I was a return patient. WTF? I'm a repeat customer who always pays his copays at time (completion) of service and whose insurance has paid your business in full every time previous. Clearly thi... read more
Business response:
Thank you for your feedback, Zack. I'm sorry to hear that you are not happy with your visit to our clinic. We take your concerns very seriously and will make sure our clinic manager is aware of what occurred. To clarify, Physicians Immediate Care's screening process is for all patients, not just those coming to us for COVID testing. Once in the clinic, we require masks and physical distancing to make sure everyone is safe. Thank you for your understanding.
Their system for covid testing is horrible. They don't open till 8 and got here at 6am to be one of the first people seen. Even as one of the first ten people they said I won't be done till 1030. Everything is done inside which is a horrible safety protocol. As well as let people cut the line. They make you get a physical first before you get covid tested which means your person after a person entering the same room many people which could totally be positive.
Business response:
Thank you for your review, Michelle. We truly apologize for the long wait and understand your frustration. We are doing our best to get patients examined and tested as quickly and safely as possible, but patient volumes have been very challenging. Please know we are doing everything possible to increase our staffing and redesign our clinics to improve patient flow.
I was here for documentation for my green card, which could not be done at North Western. I found the lady at the desk rather rude, loudly announcing that I didn't have my paperwork in order, even though this was not at all the case. I imagine she thinks her condescending attitude is warranted when their main clientele doesn't have a health insurance? I just don't think anybody deserves to be treated with such a lack of respect. Also when i asked her a question about a vaccinations she avoided answering me by 4 times. Very... read more
Business response:
Thank you for your feedback, Nadja. I am sorry to hear that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns seriously and I have sent your comments to our clinic manager for her review.
Whatever you do, just go somewhere else. To begin, I had extremely poor experiences with both the doctor and insurance after visiting this office. I went in with a bad cold/sinus infection and was seen by the doctor after 15-20 min (which isn't too bad for a walk-in). When the doctor came in, he was very cold and not personable at all... I don't even know if he made eye contact with me. He then proceeded to tell me what the back of my throat looked like... WHEN HE HADN'T EVEN CHECKED IT YET. I was shocked. How are you goin... read more
Business response:
Thank you for your feedback. I'm sorry to hear about your experience at our West Loop clinic. Please know that we take your concerns very seriously. I would appreciate the opportunity to review your billing situation; if you wouldn't mind, could you please email me at patientservices@visitphysicians.com with your name and the date of your visit?
I'm sitting in a room right now with my 3 year old and it's been 30 minutes since my daughter's vitals were taken. What is the point of making an online appointment if you have to wait 30 minutes after being called back. I would prefer to be told what my wait is looking like and then decided if that works for us, especially since you have to pay for street parking. I've been here at least 5 times and each time the wait after I get called back is longer and longer. I wish the urgent care in Hyde Park was open on weekends.
Business response:
Thank you for your feedback, Ari. I am very sorry that your visit to our West Loop clinic took, longer than expected. We take patient service concerns seriously, and I have forwarded your comments to our clinic manager for her review. Again, my apologies to you and your daughter for the long wait time.
Not sure what this DR's deal is but...i need to share to save you time and a copay. If you are sick, don't waste your time going to Physicians Immediate Care in the loop (600 W Adams) and I'd assume their other branches. I hardly get sick but now that I am, I needed immediate attention so I stopped in PIC hopeful for an antibiotic and more potent cough syrup than over the counter and just want to say, super disappointed that I was refused antibiotics which knowing my body and response, it's really the only cure for severe c... read more
Business response:
I am very sorry to hear about your experience, Luciana. We take patient quality of care concerns very seriously, and I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you? Thank you for letting us know.
85 minutes late for my appointment. Told me I was next multiple times and then took patients who came in after me first. This is the second time it has happened and I would not recommend using this location.
Business response:
I am very sorry to hear about your long wait time, Paul. We strive to see patients as quickly as possible, but if a patient needs immediate attention, the medical staff will take them first. However, we are always working to improve our wait times, and I have forwarded your comments to our clinic manager. Thank you for your feedback.
I visited urgent care 8 days ago at which time a urine culture was taken and I was told it would be sent to the lab and I would have the results back in 3 or 4 days. meantime the PA (because there were no physicians on staff this day) wrote me a prescription for an antibiotic that she advised I began taking until the results of the culture came back. The antibiotics made me violently ill after 3 days of taking at which time I called to speak with a physician to try and ascertain the results of the culture-again none were av... read more
Business response:
I am very sorry to hear about your experience, Vicki. We take patient quality of care concerns very seriously, and I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you? Thank you for letting us know.
I was sent here from a job related accident. However the staff was great except for the Doctor which he was polite. But what a can't understand is upon me telling him and him noticing my discomfort I was not offered anything for the pain immediately( I was in a lot of pain with tears rolling down my face). After x-rays where taken and upon diagnosis where given I was handed 2 bottles of different pain meds with instructions. No water was offered to take them. Still in so much pain I was told to return to work for the rest o... read more
Business response:
Thank you for your feedback. We regret to hear that you were not happy with the medical care you received. We take patient quality of care concerns very seriously, and I would appreciate the opportunity to speak with you about your experience. Could you please email me at patientservices@visitphysicians.com with your contact information?
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,404 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.