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Physicians Immediate Care
- Chicago, IL
About this business
Location details
600 W. Adams Street, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Wait times are onerously long even with an appointment. I waited for over an hour. Got seen after the clinic's hours were closed and then didn't get my time-sensitive prescription filled until the next day as a result. Called to ask them to cancel the prescription and they ended up ordering a second one instead of cancelling the first and told me to call the pharmacy directly to cancel claiming they had already cancelled it (they hadn't).
Business response:
Thank you for your review. We are so sorry for your long wait time. Due to staff shortages, we are experiencing some delays. We are working diligently to hire more staff at our busiest locations to address this issue.
Worst experience I've ever had. Made an appointment for 11:30am took two hours before I was lead into a room, then was waiting for the physician assistant for another 30 minutes. When I asked when I would be seen, the provider was extremely rude telling me I still had to wait another 20 minutes in a rude manner. At that point, I didn't even want to be seen by a person who treated me like that and left. On my way out the provider rudely said "feel better". Avoid this place.
Business response:
We are very sorry that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and your comment has been forwarded to our Operations team. We would appreciate the opportunity to speak with you to discuss your experience. If you wouldn't mind, please email us at patientservices@visitphysicians.com with your contact information and we will get back to you as soon as possible.
One star is generous. On their website they take BCBS and it lists the groups they accept. At their office they REFUSE to accept insurance and charge $240 for a covid test that costs 2 for $23 at CVS. I feel terrible for people who are poor and don't have insurance and have to use these shitty providers. They are trying to keep their doors open and survive as a business instead of prioritizing helping others.
Waited over an hour after my appointment time. What's the point of an appointment...just make it walk in. Whenever I asked how long it would be I got rude answers. It would be a lot easier it they were just honest and up front instead of saying we don't know anything. I will not return to this facility.
The service sucks. I came for a reading. It was 1 person in the lobby and I seen at least 5 employees. I got here at 12:30pm. They seen me at 12:50 for my reading. I needed an X-ray and I'm still waiting and it's 1:41pm. So they come in and say it will be another 10-15 minutes. Why?????? too many workers doing nothing. On top of that they had to stick me 2 times for a reading on my 1st visit. I will not recommend this place for pre employment screening.
I gave a good review after my visit but now that I got a bill from my insurance for this visit, I am retracting that. When I contacted the facility, the billing rep was extremely rude. I spoke to a supervisor who said she was "states away" and that maybe it was just as issue with my insurance company who didn't cover all of it. Regardless, she said the info was all over their website which it is not. Under Frequently Asked Questions it says the self pay amount, which I was not, as far as I can see. It says we try to bill you... read more
What a scam. 1) you make an appointment for a Covid test then they insist on an unnecessary "clinic visit" just so they can bill insurance extra. 2) Terrible organization/IT system. I followed all their instructions to register in advance, text upon my arrival, and then was told I got kicked out of line because I didn't come inside to tell them I was waiting--which was because they sent a text saying "wait in your car"
I went for a complaint and saw a PA (physician assistant) who had NO CLUE what to do. It really was a joke. I was prescribed a medication that I most certainly did not need, and was told I had a condition that usually affects males (I am female!). It was laughable. I never told him that I knew that it was impossible for me to have that. I simply went elsewhere and got appropriate treatment.
Warning! This is where you can CATCH COVID! Surprised they let people getting tested for covid, sit around for a long time in the waiting room. Ive been waiting for my test for 1 hour. Other patients here are complaining too. They should have a station outside for this. This isnt safe for the other patients. No windows or doors open! If I test negative today, Im pretty much guaranteed to catch it before I leave! Maureen other people are reporting this problem in their reviews and YOU HAVE NOT FIXED IT!
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,418 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.