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Physicians Immediate Care
- Chicago, IL
About this business
Location details
600 W. Adams Street, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
I am sitting in the waiting room right now. I made an appointment last night for 10 am because I have work at 11. It's now 10:25. I also got here 20 mins early to get everything filled out. Honestly, what is the point of making an appointment if they're going to be late? There are TWO other people in the waiting room. This is unacceptable. Edit: it's now 10:47. I've been "next" since I asked at 10:25. I have paid for parking twice using the parking app. I had to text my work to say I'll be late because of this. I was told t... read more
Business response:
We are very sorry for the long wait during your visit to our West Loop Clinic. We do try and see patients as quickly as possible, but sometimes the severity of a patient's injury takes longer than expected and pushes everything back. However, we are always working to improve our wait times, and appreciate your feedback about your visit.
What is taking so long?! Street parking is not free in this area. I needed to take a drug test for my new job and the wait was ridiculous. There were only 5 people, including myself in the waiting room. I will never come back. Smh
Business response:
I am very sorry about the wait, Annice. We do try to get all our patients seen and treated as quickly as possible, but there are times when our patient volumes mean longer waits. We do appreciate your feedback.
Takes forrrrreeeevvveeerrrrr expect to wait at least 2 hours and be helped by mediocre medical staff. I highly advise against this establishment. Concentra, or staying sick would be better than this service.
Business response:
I am very sorry to hear about your long wait-time. We strive to see patients as quickly as possible, but the medical staff will take patients first if their medical needs require immediate attention. However, we are always working to improve our wait times, and I have forwarded your comments to our clinic manager. Thank you for providing feedback.
This clinic as a whole has fairly poor customer service. This location in particular is often overbooked so you won't be able to get them to give you any attention. I would recommend going to the South Loop location or choosing another clinic altogether.
Business response:
I'm very sorry that you're not happy with your visit to our West Loop clinic. I will forward your comments to our Operations team for their review. If there is anything else you would like to discuss, please feel free to send me an email at PatientServices@VisitPhysicians.com.
I'm giving it 2 stars because front desk was polite, dr was short but nice but the wait is long and whomever sent my prescription to the pharmacy screwed up. I scheduled an appointment online and arrived there on time. I waited 40 minutes before the nurse took me in to start the consultation. I mentioned I only need someone to look at my eye as it was irritated and inflamed but I was taken through the vitals process (I guess that is the standard). Dr was nice but it was a 2 minute conversation about what it looks/could be an... read more
Business response:
Thank you for your feedback, Carmen. I'm very sorry to hear that you are not happy with your visit to our clinic. Our patients' satisfaction is our top priority and I'm disappointed that we didn't meet your expectations. I would appreciate the opportunity to discuss your experience with you further. Could you please email me at PatientServices@VisitPhysicians.com with your contact information and the best time to reach you?
Went to the Oswego location in September for a lower back issue. I was given an Aspen Horizon 627 back brace as part of my treatment. They did not provide me with the cost of the device at that time it was given to me. I received a bill for $400 for the brace. This device retails for $117.75 - $149.99. Over 300% mark up. I have excellent health insurance but they only covered $100. Physicians Immediate Care refuses to work with me on the remaining balance. Very disappointing customer service and no accountability. T... read more
Business response:
Thank you for your feedback, Adam. Please know we take your concerns very seriously and I would like to review your insurance claim with our billing team. Could you send me an email at PatientServices@VisitPhysicians with your full name and the date of your visit?
I was really hoping that this would be the urgent care for me. I guess not. The first visit was fine - it was a walk-in yesterday, didn't take too long. They moved me through and helped me with an injection and Xray. They printed out and scheduled an appointment for me at 12:30 today for a follow-up. No worries. But today I came in at 12:20, signed in, and they put me on the schedule as a walk in with a 50+ minute wait. What the heck? Why would you give me a physical printout that shows the time and date I should come in... read more
Business response:
We are sorry that you were unhappy with your follow-up visit to our clinic. We do strive to keep the wait times down for walk- ins and to keep on schedule for those that have reserved a time. However, our medical staff does triage patients based on the severity of their needs which occasionally pushes the schedule back. We will contact our billing department to make sure your refund is being processed in a timely manner. If you would like to discuss this further, please send me an email to patientservices@visitphysicians.... read more
I have excellent medical benefits and I am also covered under my husbands insurance. I wasn't feeling good so I walked in to physicians immediate care filled out the paperwork paid my $15 co-payment then the young lady requested a credit/debit card to keep on file why? If there's anything owed after insurance bill me she said they don't waiver on having a card on file? Really. Crooks. I will never go here again or recommend anyone go near this place.
Business response:
Thank you for your feedback, Markesha. Patients are asked to provide a credit card at the time of service to cover the amount your insurance determines "patient responsibility" - usually a deductible or if you had a service your plan does not fully cover. We always notify the patient (via email or letter) before any charges are applied. If you would like to discuss our policy further, please email me at patientservices@visitphysicians.com. Thank you, Megan P.
I came here with some concerning symptoms but decided to forego a prescription to see how the condition progressed. The provider told me I could call back if symptoms did not improve and she would call in a prescription for me. I had to call the immediate care facility four times to get this done. Each time I called, I was told that someone would call me back but no one ever did. Days went by and I didn't know a prescription was FINALLY called in until my pharmacy called me. This was really a nuisance as this occurred over t... read more
Business response:
Thank you for your feedback, Gillian. I'm very sorry to hear that you aren't happy with the care you received at our clinic. Our patients' satisfaction is our top priority and I'm disappointed that we didn't meet your expectations. I would appreciate the opportunity to discuss your experience with you further. Please email me at patientservices@visitphysicians.com with your contact information and the best time to reach you.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.2 star rating with 1,388 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.