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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
If I could do zero stars I would. I went in with insurance the same insurance as my husband who has been there multiple times! I had to pay a copay of $180. Thats what they said it was. Then the ** was rude and didnt seem to care at all. Told me to rest my voice and take a few days off from work. When I started worry about pneumonia he then said well it can happen at any time and then left that conversation at that. Will never be going back and I will be trying to get all my money back
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Even though my wife and I have 2 family insurance plans, we still got a bill. After 6 calls in 4 months and our insurance companies telling them it was all covered, we still got a bill. Today their representative said the bill was supposed to lower than the statement I just got today, so when I went to pay it online to be done with them, it was back to the statement amount. I paid it to stop the insanity of the incompetence of their billing system. I let them know that we will never use their services again. I'd rather wait ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
***************** company. Had a bill from Aug 8, 2024. Was in contact with their billing department to resolve the issue since then (a year ago). Every time that I am on the phone call with one of their overseas respresentatives, they tell me that they have escalated my issue and a member of the higher team/internal team or manager will reach out to me. No one has called me since Aug 2024...and now they tell me that I have been sent to collections. Just tried sitting on the call with a respresentative to wait for a "higher ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
They do not return calls or emails. They will follow up on a new thread. When asked for clinician rationale, they disregard or never respond back. I had a Covid test and RSV tests and it was $220 with insurance. Itemized **** says medical service no CPT code or nothing. Disgusting.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
This organization is horrible My daughter visited one of their clinics in the ******* area two times recently, once in Nov 2024 and again in January 2025. I paid for both visits after receiving my EOB from *****************. The payments were made from *** using my FSA. This company keeps sending me bills, each time for different amounts. Despite several calls and an email with documentation of EOB and proof of payment, they wont take my payment to 0. Every time I call I get someone who is difficult to understand and get a d... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
If I could leave half a star, I would. The staff was amazing. Their prices and billing are ridiculous. I received an invoice for an amount of $68 dollars. I logged in to pay and it was $85 dollars. When I asked customer service why they said my 20% discount had expired. I explained I just received the bill. They stated there was nothing they could do about it and I still owed the money. Im floored that this is done to how many people? I went there because it was closer to me. Wont make that mistake again. I will never go bac... read more
Business response:
Thank you for the opportunity to respond your review on behalf of *************************. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I was seen on 6/9/25 in *******, ** and was told I had to pay $180.00 because that is what they are contracted with my insurance company for. I told them I had already reached my total out of pocket deductible and shouldn't have to pay for anything. When I received the *** from my insurance company they had paid the total amount that was due for my visit. I have called SEVERAL times to there "customer service billing department" about getting my money back and keep getting the run around. My insurance company emailed the bil... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Billing department is a nightmare. Ive called their call center which is overseas 4 times and still can not get the issue resolved. At this point after 90 days of trying and getting nowhere, the company owes me money. Insurance has paid for the visit and so did I after a mix up on their end. It has been 90 days with a run around an no resolution and I will now have to look into taking legal actions. I have never dealt with a business that is so incompetent when it comes to fixing billing errors or addressing patients concern... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went to Wellnow Urgent Care on ************ in *******, **. I paid my $50 copay at the time of the visit. Due to my deductible I had a balance of $56.00. I received a bill on 7/5/2025. This was the first bill I received from them. The amount on the bill included a 20% discount for a balance of $*****. I tried to pay on-line but the ***** and the $56 were both listed. I called ******** to ask about this and they told me I was no longer eligible for the 20% discount. They told me they send me a previous bill on June 13. When... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.6 star rating with 1,426 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open tomorrow at 8:00 a.m.