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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Twice now, I have received service from WellNow and after my initial appointment they accessed my bank account without my authorization. I am self-pay (no insurance to cover the cost), I pay $175 at the time of service then a couple weeks later the has been a charge of $65 applied to my bank account. When I reached out to their customer service **** to inquire about this I was advised my appointment was miscoded that is why they took more money. Again, I DID NOT GIVE THEM AUTHORIZATION TO TAKE THIS EXTRA MONEY FROM MY BANK A... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Zero stars....Went to the location in *******. Walk in, there's 3 people behind the desk, not 1 of them said hello. Get checked in, and they tell me I owe $ 78 and some change. I said for what? ( I've never been here before). The *** says, maybe it's my copay or deductible. I tell him, I don't have a copay. I know my insurance well and I don't pay a deductible until I've reached my set amount for the year. He says it's out of their hands and I need to pay that before I'm seen. I said forget it and left. Reading these other c... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I had a dr **** this past Saturday at 12:40pm., When I arrived they told me that they didn't have a provider. I Asked them how come you didnt call with this info. They indicated that they were going to tell this info when I arrived. They didn't know how far I traveled from. I would've expected someone to call me first.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
My 88 yr. old typically vibrant mother went because she had been suffering for over a week with ear pain; a terrible cough and congested nose. Was seen by the doctor *** gave her an uninterested look over - meaning did not check her lungs; heart rate; temperature. He did look in her ear and said it was fluid filled - told her was probably a eustachian tube issue - to get over the counter Cordicidan and ******* - take it for seven days and if it doesnt work come back! She tried this for 4 days and finally went to her CDPHP on... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went in for a what I knew was the start of a UTI. I didnt have any symptoms out of the ordinary or severe, no reason to run anything but a basic lab. They submitted over $1600 to my insurance, now Im left with a bill for over $500. I reach out to another urgent care and a good friend is an NP at an advanced urology office, and both said that is ridiculous. I had the same thing probably a couple years earlier, and no such charges. So I know either the ** didnt do her job right, or this facility is criminal with what they ar... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Went to the ***** location sick as can be with a 4pm appointment . Its 5 pm and I am still waiting . They told me upon arrival appt only holds your spot. ??Tons of walk ins. Clearly another profit over people company . Will not be back . Considering walking out now as I write this. And the place is messy inside unkept.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
The virtual care visit tried to charge me $120 when my visit copay is $0 and has been $0 since I started using the service. There is no number to call for help so I went a different route. Friends and family have been desperate for a medical visit and paid $120. They are stealing $ from customers covered by insurance!
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Had a billing problem with Wellnow. The took $175.73 from my charge card for a bill that was not me. It was a bill for my grandson, and I called them ( the call center is in *****) and told them the story with the receipt from my daughter ( grandsons mom) and they keep telling me there is nothing they can do Please help
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
We have privately funded Local 669 ************ that is based through **********/Blue Shield PPO, ********. Because it is privately funded from the union, we have more options offered to us than traditional Blue Cross/Blue Shield customers. To that end, while we do have a deductible plan, when it comes to Urgent Care, we are covered at 90% with NO DEDUCTIBLE. We have told Wellnow Urgent Care this many times yet every time someone from our family tries to go there, they want to charge us up front $40.00 or more. This is not a... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.