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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
******* was by far the absolute worst person Ive ever encountered in a medical setting. My daughter was upset and in pain(4y.o) and immediately tried to do stuff with her instead of letting me calm her. I asked for a temporal thermometer and she said no we dont have one with the biggest attitude. My daughter was kicking and ******* apparently has never dealt with children before. She didnt get kicked or hit and he yelled at my kid to not kick her. I stepped up and said thats enough. I want a new nurse. Your bedside manner **... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I received a bill for services received. It was the only bill. It was a past due notice saying I was being turned over to collections. I paid the bill by check. The same amount was also charged to my credit card. I was double billed and double paid. Their billing **** agreed when I called. Said a check refund was in the mail Called 3 times & was told the same thing. No check came. I had to dispute through my credit card and they researched it. Credit card withdrew the payment because Wellnow was paid twice and admitted it. T... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Terrible customer service. Called dozens upon dozens of times to get a bill recoded. Going through insurance they charge $230 and out of pocket was $75. I have spend hours on the phone with my insurance and wellnow in a three way call. My insurance provided everything required. Yet Im still getting past due bills in the mail, when they owe me a refund. **************** tells me the same thing everytime, that a supervisor will call me and I never receive a call. They tell me they will escalate my issue and months later nothin... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Received a paper check with my address and my sister's name. We live in different states. Billing department would not verify legitimacy of it. It was clearly a foreign call center. Seems to me if they do owe 1 of us 70 dollars then they are doing their best to not actually pay. It's only 70 dollars , but this company is not reputable in my opinion.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Ive been a long-time WellNow patient and have always followed the same check-in processbooking an appointment, confirming via text, and waiting to be seen. The system has always accurately displayed my place in line. However, during my most recent visit, after waiting ********************************************************************** person, despite the confirmation text stating, "We know you are here, please wait to be called." This was confusing and inconsistent with past experiences.She then claimed three people were ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
WellNow charged our HSA card for a visit without notifying us. When I called to ask about this, the person said that when the initial paperwork was filled out, it was in the small print that we agreed to have payment deducted. This happened without notification. Buyer beware!
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Horrible. Also the number provided is for ************. Do NOT go to them. No infection control, refused to prescribe anything for Civud except paxlovid (cant take it) and when questioned I was told to go elsewhere if I didnt like it. Malpractice ring a bell?
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went there to get a TB shot and a drug test for a healthcare travel job. I gave my urine sample, the nurse said, thats not enough, even though it was an inch worth in the cup. Pretty sure you just need a little bit for a dip stick? She gave me a bottle of water to redo the test. Almost an hour went by, no TB shot yet, I went back to nurse and said Ok I can pee again. She said oh, no. I already put in the computer A SHY BLADDER. And I couldn't take the same test twice in a day.Okkkkk than why did she give me water to **** a... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I do not have insurance and I self pay. In October 2024 both my husband and I used our local office. We paid our total bill at the time of service. No extras were done, just a standard visit. I received texts and emails saying a scheduled payment for $190 was going to be charged to my card. I figured it was a scam because I owed them nothing and I did not have a card on file. Luckily my card expired before the charge went through.I just received an actual bill a few weeks ago AFTER the attempted charge. The bill showed I was... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.