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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
THEY STOLE MY CREDIT CARD INFORMATION! They set up scheduled payments using my credit card even after the office I was seen at confirmed I had no charges after my actual visit. DO NOT USE WELL NOW LOCATIONS. The office I visited did not advertise as Well Now. Check the WellNow website for locations to avoid having your credit card information stolen.
Billed for $1200 lab tests for standard UTI. I have spent hours on the phone with billing. They say that is what my insurance agreed to. One test alone is $700, ****** gives average cost at $70 - $120. Total visit cost me $1000 after insurance coverage.
We have an employer account with **********************/Physicians Urgent Care, and I want to be clear that this review is strictly about their billing department and billing practices not the medical care our employees received.I received a statement and attempted to pay it online using the information directly from the bill. Despite entering the account number and billing name exactly as listed, the system repeatedly stated that the information did not match their records.I then called customer service multiple times. Each... read more
Poor clinical care and double billing. Have contacted the billing office 6 times and they laughed! ***** ! *****!
The latest review is so similar to mine. They are charging us $1,272 to ***IN A CUP! Are you out of your mind?! They need to be investigated. This is absolute thievery. DO NOT GO HERE!
H.O.R.R.B.L.E. DO NOT USE! They billed me for 7 different lab tests that I did not need...nothing to do with my medical issue. Obvious mistake but I cant get anyone to look at situation. Billing me $1263.38 as insurance is saying not relevant to diagnosis. SUPER frustrating! NEGATIVE stars. I am now thinking they bill random medical thinking no one will check! I have tried repeatedly to address this issue...no help. HELP! WELL NOW please reach out to me!
** is great but the blind payments are not. Was told I needed to pay for the initial visit before his appointment, no problem. So I gave them my card to pay unknowingly that its set up for them to take any other payment without telling you. The other bill hasnt even come in the mail, yet they pulled the payment. At least give us ADVANCE warning or let the customer decide when theyre able to make the payment!
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Drs are great. Billing office is terrible. Upon 1st visit I was told my copay would be $30 and needed to be paid upfront. No problem, paid. Second visit, was told I have $180 deductible (have never had a deductible). I told the lady absolutely not, I would go elsewhere. She insisted it was correct. Nope, not happening. Then, oh yes, sorry you are correct. Now I keep getting bills in the mail and text messages reminding me to pay my copay. I call and dispute and they are telling me my copay is $60 so I still owe $30. They nee... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went in on 9/16 I do not remember signing a auto pay cause I would have to hand them my credit card I only got the bill a couple days ago and I was about to pay it with my HSA card and my main card already had a transaction came through I checked it to find out that it was from them I tried calling the clinic they told me that I had to call the billing department on Monday so I called today asked to speak with a manager because I never signed anything for auto pay. They called around 3:30 my time I could not answer I call ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.6 star rating with 1,498 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.