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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Their billing department is incredibly fraudulent. For a simple routine visit that I often have done they billed my insurance $1,500 and the portion I'm responsible for is $555. I've had this same visit done at a different location (same provider) and with different providers and have never been billed more than $80 for it. I've cross referenced the *** codes with ********************** and noticed they inflated all of the line items but some of them being more than 600%! I've called the provider several times to understand ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I experienced racism for the first time in my life. I am employed by ******* that required me to have a physical at the ******************************************************************* on June *******. 2 months later I am getting nasty grams from *** stating that the physical was not complete and I am out of compliance. An appointment was scheduled for today, September 10, 2025 for a TB test that was not done previously. When I arrived there was a young black male ahead of me flirting horrendously with the young black fem... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Wellnow's billing practices are predatory and unethical. They sent me a bill for a recent visit and it is nearly impossible to pay because the billing zip code on my account does not match my actual billing zip code, which is the same address that they sent the bill to. The automated service to pay over the phone also says that the account number starts with "WN", mine starts with "PICCH" - none of this makes any sense.On top of that, when trying to call a live person to make the payment, they immediately hang up the phone a... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I believe well now urgent care (Physicians immediate care) is actively and knowingly involved in fraudulent billing. I am in dispute now for 2 separate claims from 9 months ago. They are refusing to tell me the place of service code used on the claims. The place of service should be urgent care, not office. They are refusing to tell me how they billed the place of service. *************** said they v=billed it as an office visit, which it was not. I have urgent care covered at 1005 after the 25. copay as long as it's at an U... read more
Business response:
Thank you for the opportunity to respond your review on behalf of *************************. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
******! WellNow fraudulently charged my credit card $540 for a bill that was not mine. It was an employer ********* comp case. They charged me for it via "autopay" which I never authorized. I spent a total of 5 hours on the phone with customer service, with billing, and with internal. They all refused to send me, my employer, or the workmans comp office any information or itemized statement regarding the charges. I sent a letter to the CEO, *** ******, and the ***, **** *******, 5 weeks ago and have heard nothing. No reply, ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Wellnow are scammers for billing. In July we were given a Statement showing a mount owed of $80.95 we paid this. On the statement they indicated we were given a $20.24 discount. Funny ****** statement says we still own this amount even thought there was a discount clearly given. Also date of service was 12-24-2024 Today is ****** 12th.Called customer service person had horrible English skills and was totally unwilling to help.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
If I could do zero stars I would. I went in with insurance the same insurance as my husband who has been there multiple times! I had to pay a copay of $180. Thats what they said it was. Then the ** was rude and didnt seem to care at all. Told me to rest my voice and take a few days off from work. When I started worry about pneumonia he then said well it can happen at any time and then left that conversation at that. Will never be going back and I will be trying to get all my money back
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Even though my wife and I have 2 family insurance plans, we still got a bill. After 6 calls in 4 months and our insurance companies telling them it was all covered, we still got a bill. Today their representative said the bill was supposed to lower than the statement I just got today, so when I went to pay it online to be done with them, it was back to the statement amount. I paid it to stop the insanity of the incompetence of their billing system. I let them know that we will never use their services again. I'd rather wait ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
***************** company. Had a bill from Aug 8, 2024. Was in contact with their billing department to resolve the issue since then (a year ago). Every time that I am on the phone call with one of their overseas respresentatives, they tell me that they have escalated my issue and a member of the higher team/internal team or manager will reach out to me. No one has called me since Aug 2024...and now they tell me that I have been sent to collections. Just tried sitting on the call with a respresentative to wait for a "higher ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.