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Physicians Immediate Care
- Chicago, IL
About this business
Location details
825 S. State Street, Chicago, IL, 60605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
They do not return calls or emails. They will follow up on a new thread. When asked for clinician rationale, they disregard or never respond back. I had a Covid test and RSV tests and it was $220 with insurance. Itemized **** says medical service no CPT code or nothing. Disgusting.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
This organization is horrible My daughter visited one of their clinics in the ******* area two times recently, once in Nov 2024 and again in January 2025. I paid for both visits after receiving my EOB from *****************. The payments were made from *** using my FSA. This company keeps sending me bills, each time for different amounts. Despite several calls and an email with documentation of EOB and proof of payment, they wont take my payment to 0. Every time I call I get someone who is difficult to understand and get a d... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
If I could leave half a star, I would. The staff was amazing. Their prices and billing are ridiculous. I received an invoice for an amount of $68 dollars. I logged in to pay and it was $85 dollars. When I asked customer service why they said my 20% discount had expired. I explained I just received the bill. They stated there was nothing they could do about it and I still owed the money. Im floored that this is done to how many people? I went there because it was closer to me. Wont make that mistake again. I will never go bac... read more
Business response:
Thank you for the opportunity to respond your review on behalf of *************************. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I was seen on 6/9/25 in *******, ** and was told I had to pay $180.00 because that is what they are contracted with my insurance company for. I told them I had already reached my total out of pocket deductible and shouldn't have to pay for anything. When I received the *** from my insurance company they had paid the total amount that was due for my visit. I have called SEVERAL times to there "customer service billing department" about getting my money back and keep getting the run around. My insurance company emailed the bil... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Billing department is a nightmare. Ive called their call center which is overseas 4 times and still can not get the issue resolved. At this point after 90 days of trying and getting nowhere, the company owes me money. Insurance has paid for the visit and so did I after a mix up on their end. It has been 90 days with a run around an no resolution and I will now have to look into taking legal actions. I have never dealt with a business that is so incompetent when it comes to fixing billing errors or addressing patients concern... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I went to Wellnow Urgent Care on ************ in *******, **. I paid my $50 copay at the time of the visit. Due to my deductible I had a balance of $56.00. I received a bill on 7/5/2025. This was the first bill I received from them. The amount on the bill included a 20% discount for a balance of $*****. I tried to pay on-line but the ***** and the $56 were both listed. I called ******** to ask about this and they told me I was no longer eligible for the 20% discount. They told me they send me a previous bill on June 13. When... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
In the summer of 2024, my wife needed two sutures in her finger. We went to WellNow and payed the $55 copay they requested. We said that wed have our primary care physician remove the sutures because there would be no cost to us. WellNow encouraged us to return by telling us they will not charge us to remove the two sutures. When we returned to WellNow two weeks later we were once again told there would be no cost to us, and they did not request a *****. We only allowed WellNow to remove the sutures because they told us, twi... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
I am really unhappy with this company. They charged my credit card without sending me a statement of the account or bill. When I called they gave me some excuse that I authorized an auto pay, but I cannot locate this on my account. I think it's really deceptive for a business to just charge some random fee without warning and without sending a statement of the account. If they had had a balance, they should've sent me a notice with a requirement to pay or be autobilled within a set period of time.
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Visited WellNow Urgent Care in ******* Il 12/15/***** insurance paid claim 2/25/25. Received text that they were taking $160.00 from my daughters card. I called and advised them I had a zero balance. They agreed I had a zero balance. They took the $160.00 from her card anyway. I called and filed a complaint 3 days in a row. All 3 customer service ***s ***** understand my request to refund the card. Finally I got a *** and he agreed to credit the card and it would take 5-7 days for the credit on her account. 7 days passed no ... read more
Business response:
Thank you for the opportunity to respond your review on behalf of WellNow Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.7 star rating with 1,329 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.