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Physicians Urgent Care
- Mishawaka, IN
About this business
Location details
505 W. Cleveland Rd, Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
My family has had the need to use this urgent care twice. Both times, the care administered was adequate. However, post-care, the billing process is incredibly flawed. In both cases, claims were submitted to our insurance, but no bill was ever sent to us for copayment. The first time we were aware of our copayment was when we were contacted by a collections agency. While they state they have billed us (we confirmed they have the correct contact information both times), we have never received a bill to pay. I do not care to h... read more
Went in for *** medical physical. It was my first time so filled out the usual paperwork. When I was called in they had me give a urine sample which is also pretty normal. After that they said I was done, and I said what about all the other exams for medical. They thought it was just a drug test. Im the owner of my company, I know if Im using drugs. They charged me ***** for test, and I spoke to reception about getting the rest of the test done. She told me to come back at 6 p.m. which I did. They told me it would be the ori... read more
In took my son on 1/22/2026 and Im completely disappointed. We got there and it was a little busy (which I didnt mind of course) but the treatment received was terrible. I got to the counter and checked-in (I have made a reservation before coming for 1:30). Finished checking in, they took my co-payment and I sat down. Within 3 minutes I got a text that my visit has been cancelled!! I got up, went to the counter and indeed, they cancelled my appointment and wrote that I left! But I just checked in and paid my co-payment! The ... read more
Went in for a routine drug test. Took over an hour and a half. People were waiting for screens but no one was performing them. They are sitting in the back in chairs looking up stuff on ******. The receptionist claims she can't do anything. She is just a low-key receptionist. But doesn't proceed to ask what's happening. Just ignores you. Meanwhile the chart for who is up next keeps changing order. You are number 3 in line. Now you are number 5. That is not how a queue works. Fix this.
As an employer who needs employees vetted for employment, this company is a joke. They tell you to complete forms online before your appointment but still make you fill out paper forms upon arrival because they cant print them out. You wait 2 plus hours even though you have an appointment. They cancel tests you ordered for no reason and charge you for services you dont recieve. Getting the test results for your employees is a joke. Trying to pay your bill is a joke because they keep transferring you from person to person. Th... read more
Filed paperwork incorrectly. **** generic answers to my request for clinic to look into loss of paperwork.Finally, I went back in to the clinic, spoke to the doctor. He told me they have no record of me being there.Paperwork finally got filed, but still wrong... they put exam date as 2025, not 2026.Still wrong.I called again. Now the only person who can handle this is gone for the day.
WellNow stole my money, and I want it back.On June 1, 2025, I visited the WellNow Urgent Care at ******************************************************************************. At the time of the visit, I provided my insurance information and used my bank debit card for the $30 copay. A few weeks later when checking my bank account, I discovered that on July 7 WellNow charged my debit card an additional $250. This was done without sending an invoice of any kind and without my authorization.When contacted, WellNow customer se... read more
The office staff is very nice the billing is awful. The staff were very helpful in getting me the care I needed. Their billing department double charged me for ****** . They could see that they double charged me yet they would not give me a refund. They are keeping my money until they post the payment they got from my insurance from the second bill. I got double charged on my first bill for ******. I need to wait 2 weeks to a month for this to be resolved. I owe a maximum of ***** out of pocket for the second bill.
They tried to take money from my checking account in the amount of $1262. My bank flagged it as fraud. I called the previous week to remind them I have health insurance. My second experience is for a second copay for this visit. They claim lab work is a second copay. FYI don't pay your copay with your debit card. They retain this information and try to bill your account.
Frequently asked questions about Physicians Urgent Care
How is Physicians Urgent Care rated?
Physicians Urgent Care has a 3.8 star rating with 1,617 reviews.
When is Physicians Urgent Care open?
Physicians Urgent Care is closed now. It will open at 8:00 a.m.