This profile has been claimed by the business owner or representative.
Physicians Urgent Care
- Mishawaka, IN
About this business
Location details
505 W. Cleveland Rd, Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I visited WellNow Urgent Care in ******** on Friday, 12/12/25 for a very painful foot. I'd made an appointment for 9AM and arrived just prior. The receptionist was struggling with registering another patient while I stood, unacknowledged. After about 15 minutes I hobbled to a chair. When the registration issues were resolved for the previous person I was acknowledged. The receptionist quickly found my information and led me to an exam room. Shortly, a tech entered, took my information, and left to check with her "provider". ... read more
I sought medical assistance at the Wellnow Urgent Care clinic in *********, **. I made an appointment online for my lunch hour. When I got to my appointment I was told they already had 8 customers before me who were all walk ins which would push my appointment back by a "few hours." I waited 3 hours until they were able to bring me back and see me. I was told my lab results would be in the system within ***** hours. After 5 days, I still did not have lab results in the system. I contacted WellNow's customer service via their... read more
Went into urgent care on 9/5/25 representative ran real time eligibility report and it came back inactive said I have to pay out of pocket $175 which is the charge for someone not covered. Paid the amount with my HSA card from my insurance company. Received text staying they are trying to charge same card and I authorized a payment which I did not. Called billing and first time representative told me they submitted a claim (not eligibility to the insurance and they denied it) asked for a supervisor and she hung up. Second ti... read more
Most clinics will run your insurance and tell you if they accept your insurance and how much you would have to pay out of pocket up front. This place does not do that. You can ask them and they will tell you yes we accept your insurance even if they don't. And if you ask if you owe anything they will tell you upfront. No that is not that case they will just send you a bill and make you pay a small fee upfront which they don't give you a receipt for, mind you. So you go ahead and get seen and leave. Under the impression you d... read more
The staff at the office was nice. The billing is awful. Had an appointment in June paid my copay and in August got an email they were charging me another $325 the next day. I called immediately and found they did not bill my insurance even though I gave the information at the visit even a copy of the card. I was advised on the call they would submit to insurance and not take the money. Well they took the money and still have not submitted to insurance after multiple calls from me and my insurance asking for the claim to be s... read more
Billing has been a nightmare. I paid in full in June, when I visited the clinic. I got a bill in September saying I hadn't paid; autopay (which I did not sign up for!) withdrew $241 that same month; I got another bill in October acknowledging my June payment but saying I still owed money. After many long calls with their call center I finally got an email on 11/4 acknowledging that they owe ME money now.......and then started getting calls from a collections agency on 12/30. This is still not resolved. Go elsewhere for your ... read more
I made an appointment and they told me that I had to wait two hours because their waiting room was packed last time. I checked when you make an appointment you become aI made an appointment and they told me that I had to wait two hours because their waiting room was packed last time. I checked when you make an appointment you become a priority but the lady with the red head and glasses said otherwise this isnt the first time me as a black woman every time I go there they look at me a certain way make me feel uncomfortable. T... read more
Real rating is less than 1 star! I received an invoice for services rendered to my grandson after his insurance paid its contracted amount. The invoice was for the balance that the insurance did not pay. I have no copay - insurance is ********. I spoke with a billing representative who advised me that I was responsible for the balance. Under the Federal No Surprises Act, they are NOT allowed to do this. When trying to speak with a supervisor, the "supervisor" is always on the other line and will have to call me back - which ... read more
**** is not resolved I paid my bill 170 at time of visit they sent bill to quest for 225 which I do not owe and they will not take care of it
Frequently asked questions about Physicians Urgent Care
How is Physicians Urgent Care rated?
Physicians Urgent Care has a 3.8 star rating with 1,590 reviews.
When is Physicians Urgent Care open?
Physicians Urgent Care is open now. It will close at 8:00 p.m.