Physicians Urgent Care

Jean N 

on BBB

3 weeks ago

****************. This claim was never submitted to my insurance company. When I contacted them to have it submitted, they were reading from a script and would not transfer me to a supervisor for help when I repeatedly tried to tell them that the bill was not sent to my insurance company. I was also told that there is no one in the ** that I could speak with regarding my bill. This was after I was repeatedly spoken over by someone in ***** that was robotic, hard to understand, and rude. I will not go to this clinic again. 

Andrew S 

on BBB

3 weeks ago

I experienced the same fraudulent billing practices that many others have reported about WellNow ************************** Before my visit, I called their office to confirm that my insurance was accepted and was told that my total cost would be $60. My insurance provider confirmed this as well.However, about two weeks after my visit, I received a bill in the mail showing a balance that had already been automatically charged to my debit cardwithout my authorization. When I called WellNow to dispute the charge, I was connecte... read more

Marc C 

on BBB

3 weeks ago

Shady billing practices at ***************, they tell you you dont have to pay again if you come back within 7 days BUT then they bill you, terrible that they take advantage of people that cant afford healthcare insurance. They really should be ashamed!!!! 

Kelly S 

on BBB

3 weeks ago

I arrived at the ******* location at 2:41. I was sent home because they told me they were closing at 3. It clearly states on the website that youre open from 8 to 8. 

Jason D 

on BBB

a month ago

I have unfortunately experienced the same fraudulent billing practices that others are complaining of.I received a bill in the mail for a balance that should have been covered by insurance. When calling the company on 9/24 I was told they did not bill my insurance and it turned out they had the wrong insurance information and updated and they would rebill which could take 30 days.I was told to disregard this statement. On 9/26 my credit card was billed for this amount. I called again and was told my claim had denied which ca... read more

Vijay S 

on BBB

a month ago

I went for a visit over 2 months ago after receiving confirmation beforehand that my insurance would cover it. The system was down so I had to pay out of pocket and I was told that I would be reimbursed later.I am still waiting and my insurance has already paid them in that time. I have called the billing department call center almost a dozen times and have spent about half a dozen of hours on the phone including in multiple conference calls with my insurance on the line.The billing department does not care and has no intere... read more

Lander I 

on BBB

a month ago

The physicians themselves seem competent and courteous enough, but their billing practices are nothing short of predatory.For three suture points, I was billed an outrageous $1,050without any discussion of costs beforehand. I paid $60 at registration, leaving a supposed balance of $990. Instead, months later, they automatically drafted $1,160.50 from my account without notice, only for me to then receive a letter claiming I still owed the $990.When I called to sort this out, I was met with a dismissive operator who interrupt... read more

Courtney R 

on BBB

a month ago

I visited wellnow in July for severe stomach pains to where I couldn't walk and was throwing up. I had different tests done. All of which should have been covered by insurance. I get a bill stating I owe alot of money. I filed a dispute with insurance and having been waiting on insurance. Today I looked at my online bank account and ******************** fraudulently withdrew the amount I owe from the card I used during payment for my *****. Even though i have a dispute claim opened with my insurance. I never put the card on ... read more

Gabrielle W 

on BBB

a month ago

Their billing department is incredibly fraudulent. For a simple routine visit that I often have done they billed my insurance $1,500 and the portion I'm responsible for is $555. I've had this same visit done at a different location (same provider) and with different providers and have never been billed more than $80 for it. I've cross referenced the *** codes with ********************** and noticed they inflated all of the line items but some of them being more than 600%! I've called the provider several times to understand ... read more