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Pinnacle Dermatology
- Brentwood, TN
About this business
Location details
6716 Nolensville Pike, Suite 250, Brentwood, TN, 37027, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was the WORST visit I have ever had in my 10+ years going here. The new office staff was rude and Kelly Rankin cut my appointment short because she "had to get her kids picked up." How is that my problem? I will only go back because Teryn Honneycutt is amazing!
Business response:
Hi Laura , we greatly appreciate you taking the time to let us know about your experience at our Pinnacle Dermatology location. We strive to provide the best possible experience with every visit. We informed our clinic manager to look into this situation and to respond to your concerns. Once again thank you for bringing this to our attention and we hope you will give us the opportunity to see the changes in the future. Sincerely, Pinnacle Dermatology
I have NEVER had a worse experience with billing in my life , they overcharged $30 and it’s been a year trying to resolve it , Dr.Sickels was great, but because of there billing my family would never go back !!! Steve
Business response:
Thank you for your feedback. Your happiness is our number one priority and are looking into this issue immediately. Our clinic manager will look into this issue and address your concerns. You will hear from a member of our care team shortly. Thank you.
They canceled my visit after I confirmed my appointment. Had a lot of problems changing my schedule to meet their schedule. I even called in the morning of the visit. Person at the desk said their scheduling system has problems.
Business response:
Thank you for providing your feedback, Peter. We set a high standard for ourselves and want you to have the best experience possible. We will look into this situation and make sure that we address your concerns. Thank you for your feedback. Thank You, Pinnacle Dermatology
Explained symptom to me, and I felt belittled, as doc was explaining.. I still don't understand what has caused this hematoma.. my breast has been sore and hurting for 4 months. Unable to get a mammogram due to the soreness. I was compared to another patient.. Who had worst issues. I actually was discouraged. Doc was different in demeanor since my last visit.
Didn't quite understand what's going on with what was a cyst and now a hematoma. I felt belittled.. And I do not like to be compared to other patients with the same situation as I.
1hr after appt. Time got to see Dr. Switchboard is a mess can not talk to anyone. Not the old spectrum which was great. Dr. Thousani was suburb as allways best surgeon I ever had.
Business response:
Hi William , we greatly appreciate you taking the time to let us know about your experience at our Pinnacle Dermatology location. We strive to provide the best possible experience with every visit. We informed our clinic manager to look into this situation and to respond to your concerns. Once again thank you for bringing this to our attention and we hope you will give us the opportunity to see the changes in the future. Sincerely, Pinnacle Dermatology
Very good at their job knows exactly what they are doing.
Wait was long and front office staff is rude to lukewarm
Business response:
Thank you for providing your feedback and letting us know about this issue, Rosabel. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will look into this situation and make sure it gets corrected. Thank You, Pinnacle Dermatology
I visited the clinic for a skin rash and was prescribed a foam. Until this all went well. But the medicine prescribed was not covered in my insurance. So I called the clinic to find out if there is any alternative which they can prescribe. Every time I call, it goes to voicemail for last one month. And worst part is no one has returned the call until now. Even my pharmacy tried to reach the clinic and they haven't heard back until now. So I don't recommend any one going there if you have any questions or follow up later afte... read more
Business response:
Hi Jayalakshmi , we greatly appreciate you taking the time to let us know about your experience at our Pinnacle Dermatology location. First please accept our personal apology for your experience. Having a patient disappointed with their experience is something we never want to happen. We strive to provide the best possible experience with every visit. We take these matters very seriously and informed our clinic manager to look into this situation to make sure it gets corrected. Once again thank you for bringing this to our ... read more
Frequently asked questions about Pinnacle Dermatology
How is Pinnacle Dermatology rated?
Pinnacle Dermatology has a 4.8 star rating with 105,881 reviews.
When is Pinnacle Dermatology open?
Pinnacle Dermatology is closed now. It will open tomorrow at 9:00 a.m.