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Plano, Texas
- Property Management
- Plano, TX
About this business
Location details
6500 International Pkwy, Suite 1100, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company gets zero (0) stars from me, but this site won't allow me to leave zero stars! I am a great renter with excellent credit. This company has been a constant issue the entire 2 years that I rented from them in the DFW area. Their maintenance is a joke, yet they will not allow us to get our own maintenance people to fix things. I paid them early every month with certified delivery and they lost my check on someone's desk, then charge me late fees, even though I prove to them that I mailed it certified and they signe... read more
Business response:
Hi ******, we will contact you directly to assist. We apologize you have not been able to get in contact with us. In the future, we are also available through email and portal comment! Regards, Pathlight Management
DO NOT RENT A PATHLIGHT MANAGED HOME!!! One star is far too gracious for them. After driving 18 hrs, my husband had to sleep in his vehicle because no lockbox code was provided in order to gain access to the home that we had already paid for. After staying 1 night, he left on a business trip and my 9 yr old, our dogs and I drove the 18 hrs (over 2 days) only to walk into a home with the kitchen ceiling falling in! I called Pathlight immediately to remedy the issue and at least stop the water from continuously dripping from t... read more
Business response:
******* we acknowledge that we have been in contact with you regarding these issues and will work with you to resolve all items as soon as possible. We look forward to assisting you! Regards, Pathlight Management
Absolutely awful! I am looking into litgation options now! I received one vague email promising someone would be in touch with me and that is all! Below is an outline of an email sent to Home Partners and Pathlight Property Management. I entered into an agreement with Home Partners who utilizes Pathlight Property Management (I believe they are owned by Home Partners). I was suppossed to take possession of a property at Cambrook Ct. Concord, NC XXXXX. This property is not move-in ready. Pathlight insisted that I had to pay ... read more
Business response:
Hello ******** we acknowledge receipt of your email and will be in contact with you to assist. Regards, Pathlight Management
DO NOT...I repeat..DO NOT rent from this company. Yes you go through home partners (which is great) but this company is beyond terrible (words can not describe) because of the issues we have had since we moved in. We waited 30 days to move into our beautiful home (which we thought was going to be what we saw) however we were mistaken. We entered the home and as we were moving our stuff in we turned on the AC and we were OVERWHELMED with the smell of old cat urine. We initially thought it was the carpet, so we called immediat... read more
Business response:
Hi ******* we are sorry to hear of your initial experience and confirm that we are working with you to address these items. We acknowledge we have been in contact with you to assist. Regards, Pathlight Management
Awful, we moved into our rental July 26, 2019. There was trashed left behind by construction crews, the ac didn't work now one of the units work but does not cool the entire house as it needs two units to cool the this size of house. Vectren came to turn gas on and would not allow the hot water heater to be hooked up due to possible hazardous conditions, we still do not have hot water and they keep giving us the run around on why they have not come to fix it. This house was supposedly move in ready and for us to be paying 30... read more
Business response:
Hello *********, it appears that a work order is currently open to address the water heater and is scheduled for tomorrow, 8/8. Please feel free to contact us to further discuss this at marketing@pathlightmgt.com. Regards, Pathlight Management
Do not rent the property if you find this company is managing it. This company regularly uses tactics to extort extra money from you. I start renting a home from HPA just over a year ago and my experiences with Pathlight (Karla Rodrigez) have been nothing short of a nightmare. Terrible service is a given. 1. Pathlight charges several monthly charges not listed in the lease, these fees change names and descriptions throughout the month. 2. $25 - Svc Chg/Ret/Stop Pmt but I send my rent through wire transfer every month because... read more
Business response:
Hi ******* the fees in which you list above are included in the lease. Please reach out to us at marketing@pathlightmgt.com with your property address so we may assist you. Regards, Pathlight Management
My mothers &I moved to Parker CO from Boise ID & decided to rent so that we could leave home repairs, etc to someone else. The first day we moved in we realized the air conditioning wasn't working, and we had new furniture being delivered as well as the movers with our personal furniture and clothes. It was over 80 degrees in the house & everyone was miserable. I contacted the maintenance department & let them know- they put in an order- no one contacted us. I called everyday after that explaining that my mother is 77 yrs ol... read more
Business response:
Hello ********, we are sorry to hear of your displeasure. Please reach out to us with your full name and property address at *********@pathlightmgt.com so we can assist you directly. Regards, Pathlight Management
We are having so many issues in our home. When we did our initial move in walk thru of the home in Nov. 2018 it was noted that the first floor bedroom planking was buckling/ bubbled. When we submitted the documents, I spent almost 2 hours on the phone with the maintenance department going through all of the findings and she submitted work requests for repairs. (The flooring being one of those items) At that time, Pathlight sent us an email showing the work request and several days later declined to make any repairs. Since mo... read more
Business response:
Hi ***** we will contact you directly to discuss the outstanding issues and provide updates on each open work order. We look forward to resolving this matter with you directly. Regards, Pathlight Management
New resident with Pathlight and OMG these guys are criminal! Attempted to use their portal to pay my rent and then got an email saying their processing system was having problems. The money was in my account and my account is good, but their system could not pull funds for some reason. I sent multiple emails to inquire why the funds were not pulling from my account when clearly the money was in there. After the second time it kicked back the fees started. I called and explained the situation and that I could prove it is a pr... read more
Business response:
Hi ***********, we are sorry to hear of your displeasure. We acknowledge that we have been in contact with you to discuss the terms of the lease regarding wire payments. The Southwest team is working with the HOA dept to secure access to the community pool. Please reach out to us with any additional questions. Regards, Pathlight Management
Frequently asked questions about Plano, Texas
How is Plano, Texas rated?
Plano, Texas has a 2.4 star rating with 3,432 reviews.
When is Plano, Texas open?
Plano, Texas is open now. It will close at 6:00 p.m.