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Platinum Volkswagen - Parts & Service
- Car Dealers
- Hicksville, NY
About this business
Platinum Volkswagen The Premier Long Island Volkswagen Dealership Platinum Volkswagen is a top-rated VW dealership in Long Island, NY. Family-owned and operated, we have years of experience in the automotive world as well as years of experience paying undivided attention and giving transparent customer service. Our team is determined to make you satisfied every time you work with us! Our motto is if you’re not satisfied, we’re not satisfied, so we live by that philosophy. Whether you work with our sales, service, parts, or... read more
Location details
45 Nelson Ave, Hicksville, NY, 11801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service provided was a recall air bag replacement. Problem with serpentine belt was noted and replaced on same visit. Efficient and timely.
Business response:
Thank you for your positive review, Leatrice! We're glad to hear that our team at Platinum Volkswagen - Parts & Service provided efficient and timely service during your visit. We appreciate your feedback and look forward to assisting you with any future automotive needs.
AWESOME SERVICE. THANKS ❤️
Business response:
Thank you for your kind words, Beverley! We're thrilled to hear that you had an awesome experience with our service. If you ever need any assistance in the future, please don't hesitate to reach out to us at (516) 681-1300.
Nathan handled all my concerns especially the airbag recall & a problem key. He was patient taking the time to explain thoroughly what was needed now & what to watch for the future. They found a fan problem (via the codes). They were courteous, professional, & prompt in getting the car done. Very happy with the service!
Business response:
Thank you for your positive review, Diana Marie! We're glad to hear that Nathan provided excellent service and addressed all your concerns. We strive to be thorough and professional in our work, and we're happy that you were satisfied with the service. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (516) 681-1300.
The check in was great. Steven helped me. I was getting picked up at 1:30 to fly out for a month for work. He knew that and called at 11:30. Perfect able to get car home and leave. My negative is he ignored me when came to pick up. Told guy get the blue ca r but did not look at me or say hi. It was really rude ended a great experience badly.
Business response:
We apologize for the negative experience during your pick-up, Michelle. We appreciate your feedback and will address this issue with our team. If you have any further concerns, please feel free to reach out to us at (516) 681-1300. Thank you.
Experience was great. Great staff. Very pleasant. Did not have to wait very long either.
Business response:
Thank you for your kind words, Salvatore C! We are thrilled to hear that you had a great experience with our staff and that you didn't have to wait long. We appreciate your feedback and hope to serve you again in the future.
Very professional , my car was done quickly and every employee was great.
Business response:
Thank you for your positive feedback, Leo! We're glad to hear that you had a professional experience with us and that your car was serviced quickly. Our team takes pride in providing excellent service to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (516) 681-1300.
The maintenance scheduled today as follow on the list and email from Mr. Steve Fox; was absolutely GOOD. The car is in great condition and ready for the winter. Thank you, Folks. I do not trust anyone else to handle my vw but you.
Business response:
Thank you for your positive feedback, Erick D Angelo! We're thrilled to hear that your maintenance appointment went well and that your car is in great condition for the winter. We appreciate your trust in us to handle your VW. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us at (516) 681-1300.
Great service department! Always very reasonable and friendly staff. I feel confident in saying I’m very satisfied as a customer. Steve always helps me and is the best. I would recommend this dealer ship both on the basis of sales and definitely on service. Tell Steve I said thanks.
Business response:
Thank you for your positive feedback, Joseph! We're thrilled to hear that you had a great experience with our service department. We appreciate your recommendation and will be sure to pass along your kind words to Steve. If you ever need any assistance in the future, please don't hesitate to reach out to us at (516) 681-1300.
I would like to say , Steve is phenomenal, I worked with Steve before when I had a Chevy and I was so pleased to see him he is very pleasant and he is very knowledgeable about parts, and he should get a raise and promotion! You have a good Guy there …Steve helped explain everything to me and answered all of my questions in a timely fashion.
Business response:
Thank you for your positive feedback, June! We're thrilled to hear that Steve provided you with exceptional service and that you found him knowledgeable and pleasant to work with. We appreciate your kind words and will definitely consider your suggestion. If you have any further questions or need assistance, please don't hesitate to reach out to us at (516) 681-1300.
Frequently asked questions about Platinum Volkswagen - Parts & Service
How is Platinum Volkswagen - Parts & Service rated?
Platinum Volkswagen - Parts & Service has a 4.9 star rating with 773 reviews.
When is Platinum Volkswagen - Parts & Service open?
Platinum Volkswagen - Parts & Service is closed now. It will open tomorrow at 7:30 a.m.
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