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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was quoted a cost of $44.68 for Paxil CR 12.5 mg.(Glaxo-Smith-Kline) on the website After talking to your pharmacist I was told there was no generic available for 12.5 mg Paxil CR and she could get me the same thing in a 10mg dose. She did contact my doctor and filled the prescription. What I received was Paxil 10 mg! regular Paxil which I can't tolerate and thus I take the CR. Both the website and the pharmacist were misleading I was assisted by Maneet Sanghera P1/17358
Business response:
We appreciate you taking the time to bring this to our attention, Susanne. We set a high standard for ourselves and are truly sorry that we let you down. We are looking into what went wrong and would appreciate the opportunity to make things right. Please suggest a convenient time our management team to reach out and discuss the details to help serve you better. - PocketPills Pharmacy
Omg...unbelievably terrible service. The worst I've ever experienced with a pharmacy!! Long story short...they received Dr.'s prescription before noon on a Tuesday and after many promises I finally received it a week, Yes, 7 DAYS, later. They only deliver Monday to Friday. Between emails that they must expect patients to be actively watching their computer screens 12 hours a day...rather than a phone call or 2 to connect, and being sure their name comes up on the phone display (way too many telemarketing calls out there) it ... read more
Business response:
Thank you for bringing this issue to our attention, Joyce. Your feedback is highly appreciated. We set a high standard for ourselves and are truly sorry to hear that we let you down. We are looking into what went wrong and would appreciate the opportunity to make things right. Please suggest a convenient time our management team to reach out and discuss the details to help serve you better. - PocketPills Pharmacy
I tried to order only 21 pills (as Input on my online order) but the pharmacist had the max pills ordered (63). I had to correct them. Not sure why the number of pills wasn’t correct
Business response:
Thank you for bringing this issue to our attention, Alexis. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. Please suggest a convenient time for our team to call and discuss the details to help serve you better. -PocketPills Pharmacy
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I ordered a months supply of vitamins for my wife and for myself. My wife’s showed up but mine never did. Woke up and found hers on the step mine never arrived. Even though I ordered mine first.
Business response:
Thank you for bringing this issue to our attention, Kirk. We sincerely apologize for this inconvenience. We set a high standard for ourselves and are truly sorry to hear that your expectations were not met. We are taking action to resolve this issue for you. Please suggest a convenient time for our team to call and discuss the details to help serve you better. -PocketPills Pharmacy
The pharmacist went out her way to locate the medication. When the she was unable to locate a manufacturer she promptly advised me and communicated with prescribing physician. She then procured the replacement drug and promptly notified me of such. When a source for the original drug was found she contacted me to advise me of my options. She then executed my direction and the drug was promptly shipped out.
Business response:
We are delighted to help serve your pharmacy needs, Craig! Our pharmacy team is always just a quick text away. Thank you for taking the time to share your story. We are honored you chose us as your preferred pharmacy. We appreciate your trust and look forward to continuing to serve you. - PocketPills Pharmacy
Before joining, called and asked about the dispensing fee. It was confirmed to me that the fee would be $7. I proceeded with proving all required documents and info to become a member. In just less than 2 weeks from the call, I received my first medication and was surprised to see the fee to be $11. Called and discussed the issue with an agent. The only excuse was that the fee was increased during those 2 weeks and the company will not honor what was confirmed to me. So, decided to move out.
Business response:
Thank you for your feedback, Farid. We understand your frustration and are sorry we could not meet your expectation. We hope you will consider using PocketPills Pharmacy for the convenience of free home delivery, free telehealth appointments, and an amazing medication management experience with a whole team of pharmacists waiting to serve your prescription needs. Your PocketPills family is always here if you change your mind.
Initially a bad experience however the company reached out to address the issues, listened and corrected the issues. Was also very kind in prioritizing my delivery and through other actions. Seems like they are working hard to maintain a positive customer experience.
Business response:
Thank you so much for you taking the time to share your experience, Stephanie. Our pharmacy team is constantly working to improve our member's experience. We appreciate your trust and look forward to continuing to serve you. -PocketPills Pharamcy
Multiple repeat texts discussing the same topic. Asked to have them review my account before contacting - continued to happen. Order was not initiated properly - had to credit and re charge. Delivery was late because of it - lucky I had extra pills. This was the first time, so, I assume it will get better. The delivery was fast and right to my door. I love the texting. Just need to pay closer attention to detail and take closer attention to history
Business response:
We value your feedback, Linda. The insights you provided are certainly meaningful and will help us further improve our services. We would appreciate if you could suggest a convenient time for our team to reach out to you and discuss the details. - PocketPills Pharmacy
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.8 star rating with 4,877 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open at 7:00 a.m.