Progress Residential

Kristina U 

on BBB

2 years ago

Avoid like the plague. Woke up this morning to see that my husband and I owed over $3k JUST for insufficient notice to vacate despite giving notice AND extending for one month. Im sad to say Im not surprised that we got zero calls or emails letting us know about the balance (I had a feeling to take a look at RentCafe at 4am 23 days after our move out date since we got zero word about our security deposit return which they also took) so now we may have to pay late fees on top of that nonsense. Hope this gets figured out becau... read more

Judine S 

on BBB

2 years ago

I have been living in properties owned and managed by Progress for the last 2 1/2 years and my experience thus far has been nothing short of a nightmare. I have so much to report but I will keep this short. The first property that I lived had many issues. It was infested with insects. The door frames were not properly sealed and also there was a huge hole in the boiler room which led to the crawl space under the house which allowed entry of snakes spiders critters roaches & cold air. My newborn son has multiple spider bite s... read more

Kurt W 

on BBB

2 years ago

I found the home that I was excited about and immediately paid the application and holding fee. I tried their verification steps such as credit, income and identity. However, when I tried to verify my identity using withpersona.com (the verification service they use) by taking a photo of my ID ( Yes, they did not allow me to scan and upload ), the first attempt failed maybe due to the gloss on my Driver's License, so I tried again and it failed again so I tried my Passport and it failed again. Then finally, it told me I can'... read more

Julie M 

on BBB

2 years ago

I have seen such a unprofessional staff and the horrible process with trying to lease a pace to live! with Progress Residential !!! The staff gave us promises and charged my daughter and almost$800.00 and 2 applications! We gave them everything that asked and they made excuses that they did not receive it!!They knew what they were doing just to get the extra fees. What a scam of a company!I have taken this to another level and hired an attorney! It is such discrimination on older people.They are not capable of leasing Fair H... read more

Pam D 

on BBB

2 years ago

DO NOT USE THIS COMPANY.....!!!! You cannot get a **************** "Person" that works with you. I submitted an "electronic" residence rental application that needed to be corrected & they charged their $335 fee twice that was for the same place. Unable to recoup my $$. Find some other way to lease a home. 

Tina H 

on BBB

2 years ago

Fines after fines. Charges for every little thing. Charges lawn service bit mowing only and the front only. Triple charges for utilities. This company has lawsuits after law suits. Horrible customer service. This place needs to be shut down. On the phone with them every month disputing something. I will make sure I call the news company to investigate this company and exploit them for all the horrible things they do to everyone. This company pretty much milks you for money. It's absolutely hilarious I had an agent twll me th... read more

Rob M. 

on BBB

2 years ago

No wonder this company has a 1 star rating they are terrible and don't bother to address any issues! We have neighbors who rent from Progress Residential and have many issues with them. We are now having to contact the police because they are now threatening violence on us. They refuse to keep their dogs in their yard, one has already biten my daughter and they bark at our back door constantly. They refuse to take care of their yard, block our mailboxes every day to the point the mail won't deliver and they refuse to adhear ... read more

Abina G 

on BBB

2 years ago

If I can leave 0 stars I would! This company is absolutely atrocious and have no real process in place for handling issues. They'll put everything in fine print so they will not be responsible and you, as the tenant, will be held accountable. I had a serious issue where the sewage was backed up. I heard gurgling noises and before you know it, both bathroom bathtubs and toilets were filled with ***** matter! Not only that it spilled all over the floor! If I didn't put towels down to prevent it from spreading, it would have co... read more

Shanik C 

on BBB

2 years ago

I rented a property from Progress Residential in Henry County ** for a year each month I paid on time as of late October 2023 I was attacked by my ex and had to call the law and filed and *** and decided to move due to not feeling safe and I discussed the matter to Progress Residential which was granted with proof of the *** I was off the premises as of Nov 4 2023 throughout the process I kept them informed. I also followed up day after and was assured that my security deposit would be sent to the forwarding address with 30 ... read more