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Progress Residential
- Real Estate
- Scottsdale, AZ
About this business
Location details
7500 N Dobson Rd, Suite 300, Scottsdale, AZ, 85256, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had the worse renting experience EVER with Progress Residential! I found a lovely house that I was eager to rent. They charged me two months of rent as a deposit though I had a good credit score and high income because of something over 4 years old on my credit. I wanted the house, so I paid it, the entire $4,634, plus the first month. When I moved in, there was a gas leak and they took almost 24 hours to come out. The gas company immediately came and red tagged the pump, so I couldn't even bathe me and my kids. I had to g... read more
Business response:
**********,Thank you for bringing this matter to our attention. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know more details and will be reaching out to you.Thank you, *****, Advocacy Team Progress
I have rented from over 15 rental properties across ******* in the last 20 ****************************** has proven to be the most inconsiderate & unprofessional company I've ever interacted with. In summary, a legal issue occurred in my home including myself & roommate. I called Progress Residential to have the lease terminated PER THE SIGNED LEASE AGREEMENT. I spoke to one middle management person named ***** over the phone (which took over a week to get a call back after repeated calls to the generic answering service - ... read more
Business response:
Hello ****** - Thank you for your review. All feedback is important to us and were sorry to hear about your experience. I will be contacting you to see if you have any particular questions or concerns that I can assist you with. - ******, Advocacy Team Progress
This is the WORST company Ive ever done business with. Their customer service group is the rudest (overall), most difficult people Ive dealt with in my life!! Ive never had anyone follow up on anything. No one returns calls, just 15 emails that a 10 minute phone call could solve. If I had been in a situation to investigate this company further before moving in, I would have looked elsewhere.
Business response:
*****,We are sorry to hear about your frustrating experience with our company. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know more details and will be reaching out to you.Thank you, *****, Advocacy Team Progress
Do NOT rent from Progress! They don't care about their tenants. I have rented from them since 2021, and have been nickel and dimed with their fees, valid or not (and Lord help you if they aren't valid! You'll spend hours/months calling them to get them to remove late fees they should not have charged in the first place, and every person you talk to will tell you something different & have NO knowledge of what the person before them told you. Policies are randomly, and without warning, changed by them as far as payments, fees... read more
Business response:
****,I'm sorry to hear about these frustrating experiences. We do value our residents and want to make sure your experience is a good one, so this is disheartening. I will be reaching out to you directly to assist.Thank you, *****, Advocacy Team Progress
He assured them that progress residential is the worst rental company here in the ******* area, they have terrible service, the manager ******* is a terrible person, she treats you as if she doesn't care what you as a client and tenant are telling her, ************************* is a racist. to the clients very badly and in the same way his assistant is also a very bad management in the ****** office.. For ************************* the only thing that interests him is doing his will without caring about anything, he is a desp... read more
Applied 2 months ago, got approved and then denied because of my income so I needed a guarantor because of my income, ok coolGot a guarantor and they approved but my guarantor couldnt verify identity due to using a desktop computer..Ok fine! So of course they say you get your 200$ back once denied its been 90 days still no refund and been giving the run around (unprofessional) Ok, fast foward I apply again this week because we had all of ours stuff gathered from the last time we applied which we got approved so we gave it an... read more
Business response:
Yphillips,We are sorry to hear about your frustrating experience with our company. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know moredetails and will be reaching out to you.Thank you, *****, Advocacy Team Progress
I have rented from Progress for going on 3 years now. We have now terminated our lease. Renting from Progress Residential has been the worst renting experience in my 34 years of life. I wouldnt recommend this company to my worst enemy. Getting them to complete service requests is like pulling teeth, then when they do fulfill the requests they do a HORRIBLE job and try to charge you for this at the end of your lease with your security deposit. We have had water leaks that required them to replace walls and flooring, no gas up... read more
Business response:
*******,We are sorry to hear about your frustrating experience with our company. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know more details and will be reaching out to you.Thank you, *****, Advocacy Team Progress
I wish there was a way to give them zero stars honestly. This company is ridiculous as far as tenants treatment. Locking people out of accounts to pay online. Not accepting rent payments and filing false evictions. This is the most stressed I have ever been concerning paying my rent ever. I have spent more time to get people on the phone than working my own job. Talking to condescending representatives. And lying supervisors. Please please please for the sake of your sanity and own peace avoid renting from them and research ... read more
Business response:
A.C.,Thank you for bringing this matter to our attention. We take customer feedback seriously and are committed to addressing any concerns promptly. I would love to know more details and will be reaching out to you.Thank you, *****, Advocacy Team Progress
Horrible services. I have been without heat for 2days and they have no concern. Thy keep saying 24 hours for someone to come out, but this is an emergency and its 9degrees outside. They dont fix anything but want to pay for a maintenance person to come fix things for there property. Dont rent from them they are not professional its all about money with them!!. I have lived at this property over 6 years and they were bout out by Progress and it has been down hill since then. Please beware and find another rental property that... read more
Business response:
*****,We are sorry to hear about your frustrating experience with our company. We would appreciate the opportunity to investigate further and provide a satisfactory resolution. I would love to know more details and will be reaching out to you.Thank you,*****, Advocacy Team Progress
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 2.2 star rating with 2,338 reviews.
When is Progress Residential open?
Progress Residential is open now. It will close at 5:00 p.m.