Progress Residential

travis m 

on BBB

5 months ago

Not surprised to see my experience is common.If you do nothing else, ONLY PAY THEIR APPLICATION FEES WITH A CREDIT CARD. They have a shady habit of charging you twice and then blaming YOU for their mistake. This way, you can dispute the transactions.Their customer service call center is most likely staffed by children, otherwise there is zero explanation for their immature and rude behavior. After pointing out they neglected to inform me that the house i tried to rent was off the market (they initially lied about this) they ... read more

Kristin M 

on BBB

2 years ago

I need 10k words to tell you how and why Progress Residential needs to be shut down. Their deceitful practices and negligence is beyond any other company I have ever encountered. I didnt have much time to find a house for my son and I and didnt research Progress Residential. It has cost me dearly!!! I will reach out to anyone and everyone possible to inform and warn against EVER renting from Progress Residential. 

Tonya A 

on BBB

2 years ago

The worse company ever. I became ill and while in the hospital they called. I informed them the same thing and when released called to get everything situated but was told all or nothing. I never had any problems with making sure they get paid whether a late fee was attached or not. Went to make a payment the was ordered by the judge and when I went where I was informed to go before the next court date they tried to charge me more but stated it was for the prior month. Keep in mind that all was already included in the paymen... read more

Kathleen B 

on BBB

2 years ago

One star is too much for this organization. All I can say is if you rent from this business you will be sorry. They put fees on your account and then you spend hours trying to resolve them. There is absolutely no people to talk to in *********. Everything has to be done online. Maintenance is non existent. **************** is -10. Good luck trying to get your refund when you move out. Look for someplace else to rent. All of the negative reviews are absolutely true! 

Stacy M 

on BBB

2 years ago

If I could leave a 0 stars I would. This is the result of corporations taking over the rental market when they are NOT even located in the same state. Ridiculous fees and insurance requirements (if you don't get $100,000 coverage for your personal items, they charge you another fee). Maintenance requests take forever and they hire lousy, unlicensed and uninsured subs that perform sub-par repairs. There only goal is to **** up rental prices so the corporate investors and the top mgmt can line their pockets!STAY AWAY!! 

Teri R 

on BBB

2 years ago

These people are horrible thieves! They denied my application the same day I applied supposedly because the name on my id didnt match the name on my application. Funny thing is, I intentionally submitted an alternate name in the preferred name field which was not a required field. I dis this because I knew the paper work the rental assistance afency would send in reference to me would be under this preferred name. Ms. ****** verified I input that data in the preferred name field but says I also put the same name as the name ... read more

Jennifer C 

on BBB

2 years ago

I'm giving one star because no stars is not an option. We have lived in our Progress home 5 years, with minimal issues as far as billing. They don't take care of their homes and try to find excuses to make the tenant pay, including when raw sewage was backing up into our living room and it took them 2 weeks to come fix it and when someone vandalized our home (that we didn't know and we filled a police report) and we had to pay $200 to replace the bay window they threw a rock through. However, I am able to care for the home i... read more

Jessica C 

on BBB

2 years ago

It would take me more than **** words to list all the issues I have with this company. From bogus monthly charges, mold and mildew growing everywhere, a broken AC when we were moving in- in July in *******, our keypad on the front door hasnt worked in months and neither has our garage door. Every time someone comes out to fix it we get another service charge and were told the problem is ours to pay for or fix. My boyfriend, son, and I have all been having health issues since moving in. Its to the point where were having test... read more

Mike M 

on BBB

2 years ago

Don't fall in their scam . I rented a house inflated with roaches! They refused to show the house before moving in . They refused to give me moving in orientation form to sign . I got sick me and my family from the roaches and when I decided to leave and run for my life . Keep calling customer service everyday and their employ ***** told me that my issue went to wrong department by someone doesn't know what he is doing that's why we close it . And Supervisor ***** told me that no one will help me . I understand that they hav... read more