Progress Residential

Anna W 

on BBB

2 years ago

Im sending this as a courtesy after, I will be providing all documents and videos to news stations across the ** and giving an interview. As well as many state and local leaders to make sure this scam of a company be held accountable. I give this company no stars because I see firsthand how this company treat their tenants. Its a shame!!!! There are houses owned by this company and they put everything on their tenants like they home owners. I lived next door to one of the properties and I have complained for years to have th... read more

Charlotte I 

on BBB

2 years ago

This company needs to be shut down and the honorable customers they have had compensated for the hours and hours of lost time trying to keep them from taking money they are not owed. They are fraudulent, conniving, deceptive, and egregious in their business practices. I added over $5000 in outdoor improvements and left the home immaculate, yet they claimed otherwise and tried to charge me $460 in damages/cleaning. You are not allowed to talk to ANYONE; all correspondence must be through email so you will spend countless days... read more

Samantha F 

on BBB

2 years ago

We have been approved for a home since june 29 and was told we could move in July 1st. It is now July 18th and still being told we cant move in with no explanation. We have explained 50 times thats this is an urgent time sensitive case and we will be without a home if they cannot get us in our approved home and they do not seem to care. They just transfer me and repeat the same script everytime I call for answers. They refuse to transfer me to a supervisor. This company does not care about your individual needs. They do not ... read more

Ca D 

on BBB

2 years ago

Whats the point of putting your complaint if they will not allowed to enter everything people need to know about this companies. Worst experience ever JUST STAY AWAY. Irresponsible, liars, a complete scam regret using them. Customer service is a 0 or big will never recommend them. They will try to **** every ***** out of you looking into legal advice. Can write a book with my experience this time. Businesses like this should be shut down. 

Jill B 

on BBB

2 years ago

We have rented the same townhome from Progress Residential now for 4 years in *********, **. Anytime something needs fixing you have to submit a service request. Our refrigerator starting leaking, ruined the wood floors and after several attempts they finally sent someone out to install new floors. Problem is all of the wood and cabinets is a honey brown and they installed gray with white trim! Looks horrible! Suppose to be getting a new refrigerator now for over a month and had to call for the 3rd time about it and still kn... read more

Joshua C 

on BBB

2 years ago

I have rented the same house for over 6 years. Ive paid them well over $150k thus far. **************** has been disappointing, no one returns calls, cases are closed before anyone has reached out to you for the problem. When they come to fix, its a bandaid and they leave a bigger mess.Move out specialist didnt have my file, as I was going through the problems and what caused what. He told me he wasnt there to go over in detail, hes just marking to get it ready for the next tenants. Ive reached out by email more than 50 time... read more

Dorothy T 

on BBB

2 years ago

I would give negative if i could. February 2023 we did default, went to court, was able to pay the full amount, and was told we were in the clear. 2 days later was notified a partial payment was not acceptable. The said they applied a payment twice for 5k back MARCH OF 2022. almost a year later they caught it and we had to pay the full amount to get out of evections. Would not let us set up a payment plan for THEIR BILLING ERROR. And was back in court. The court accepted the payment plan. We had it set of to pay 4k a month t... read more

Stephanie D 

on BBB

2 years ago

I just sat here and read all of these reviews and all I can say is this is a total slum lord company. They give landlords a bad name! I have had the "pleasure" of having one of their properties as my next-door neighbor for about 8 years...it has been pure hell! I see first hand how they have treated decent tenants..no A/C in July, electrical issues, rodents the size of large cats! I have REPLACED the 65' fence that separates our properties THREE times with no assistance, they do not care about the neighborhood, the community... read more

Chris S 

on BBB

2 years ago

We were excited to begin renting from this agency. After submitting all required paperwork (three separate times), my wife and I were denied living for not submitting all required paperwork within the allotted amount of time. Unfortunate, but my wife and I found living elsewhere quickly. In our denial email we were told our holding fee would be returned in thirty days. We are now outside of forty five days with no refund. I have contacted three times without even a response. Highly discourage anyone from renting with these f... read more