Progress Residential

Landon R 

on BBB

2 years ago

We didnt even move our stuff into the house and were scared because of the neighborhood, forcing us to leave. They are charging us over $3000 for an early termination fee for not even moving anything into the house. We already gave them about $3000 before move in. Terrible business, they are even charging us $450 for a cleaning feeIN A HOUSE THAT WE STEPPED IN FOR ONLY AN HOUR. HOW DIRTY COULD IT BE FOR US TO BE CHARGED A CLEANING FEE. Their phone lines are set up so that you can only reach a customer service agent that is n... read more

Laura P 

on BBB

2 years ago

This is not a good company to rent from. I was doubled charged for utilities and an extra month of rent when I moved out. I was told to submit a ticket and I did. Only to be told that I am a past resident and I have to send an email to their past resident dispute department. I asked for a phone number and was told all disputes are only handled through email. **************** said that nothing will be processed through them as I was a past resident. I would have to wait 30 days for this issues to be resolved and get my deposi... read more

Anna C 

on BBB

2 years ago

I have been really happy with this company till recently. First I called at the end of June to see how to access the community pool. I still have yet to receive a call back. I call again today but still no one knows anything. When I first moved in I was told there was a specialist assigned to me but she knows nothing. But what has made me mad is the other day I signed up for a payment plan. I had a 35 balance I had to pay before they would do the plan. So I paid and they setup the plan well when it processed in my bank yeste... read more

Rayn T 

on BBB

2 years ago

I would give Progress Residential a negative rating if I could. Long story short (but I'm available for more details) AC went out yesterday tech wasn't available til next day. Service call was received 4 pm, my husband and I called back multiple times for hours, got the run around and finally got a hotel confirmation 9 pm. We work construction and get up a 2 am for work so now we've worked all day and will only get a couple hours of sleep for the next work day. Ok so now it's the next day, tech was scheduled for 11 but didn'... read more

Kimberly C 

on BBB

2 years ago

I wanted to be able to retract my negative comments from my earlier post because I just knew after renting with company for over six years that in the end would do right by me. Well they have proven to be the ingenious company that so than many consumers have said they are. After all was said and done, they want to basically keep my deposit due to stupid reasons? They have found a way a to nickel and dime me to the ppont that Im speechless! When I moved in last year, the house wasnt cleaned to my standard or by their move pi... read more

Danielle C 

on BBB

2 years ago

This is an absolute nightmare of a company. I would literally NEVER refer someone to these slumlords, not even my very worst enemy. They don't care about their tenants and blow you off at every opportunity. I am currently dealing with my AC being out (currently 88 inside my house) and no one seems to want to do anything about it other than tell me there's nothing they can do and to expect someone to contact me within 1-2 hours. I have been waiting since Sunday and still nothing. I'm using a portable AC unit to try to cool my... read more

Devan S 

on BBB

2 years ago

Imagine telling your residents the rental price increase when renewing your lease is market value. Only to drop said market value $125 less than what we were told. We are currently living in a townhome community in the smaller units and we are now paying more than the bigger units. I reached out to Progress via phone and asked about a possible change in rent price because clearly $1,875 is not market value for this community, half the community is empty and I now see why. They cant get anyone to move in anymore because they ... read more

Beverly D 

on BBB

2 years ago

This company is the worst company I have ever dealt with. You can never speak to the same person twice. When calling the number you speak to people who know nothing about your situation. I will never refer anyone to this company. My AC unit went out early this week and is still out. I have been back and forth on the phone with several people and still nothing. We have been in a heatwave all week with no air. The company brought out portable units that are doing nothing for the house. When we asked how the units would cool th... read more

John V 

on BBB

2 years ago

Total c*** customer service, 90 degree heat for 6 days! They could not even schedule a fix if their job depended on it