Progress Residential

Traviyon B 

on BBB

2 years ago

This company has definitely rubbed me the wrong way! The countless lies and unprofessional, inconsistent, lack of knowledge type of service I have received has been the WORST, Ive ever dealt with. I rather continue staying in an apartment than deal with this company. I was promised a call back from a manager never received. They claim these calls are monitored for quality and assurance but oddly enough they can never reference these calls where tenants like myself are given the incorrect information. I was charged $125 for a... read more

Brandy S. 

on BBB

2 years ago

This company is a money hungry business. They care nothing about their tenants. I was unable to work for almost 2 months. In that time I received rental assistance that approved to pay my past due balance with additional 3 months. I sent all departments to the approval letter and spoke with local agents as well. I insured this was noted on all accounts. They proceeded to file for evictions to add an $800 eviction fee after knowing that a check was coming from the government who they had agreed with to receive all monies due.... read more

Tae B 

on BBB

2 years ago

DO NOT RENT WITH THIS COMPANY !! Worst company ever created 

Ashley P 

on BBB

2 years ago

As I type this review I am sitting on the phone waiting well over 50 minutes with emergency maintenance. I one was prompted this would only be a 20 minute wait. This current call would be the 4/5th time Ive called them to fix my AC. I have called and scheduled my HVAC to be fixed since March 28 it is currently June 5th and my AC unit still doesnt work. I have two pets who can NOT be in an house that reaches 86 degrees even with all fans on and windows open to ventilate air. Each time they send someone out to fix the problem ... read more

Alton S 

on BBB

2 years ago

They dont care! Last month my payments for rent didnt go through even though the money was there! Progress REFUSES to waive the late fees. They even REFUSED to activate my ability to pay online as the deactivated it because of this. Ive rented from there for 3 YEARS ***** was NEVER LATE! They basically told me too bad get over it! The workers have been caught lying saying they cant transfer to managers. What company with a call center doesnt allow you to speak with management? I even sent in proof that the funds were there t... read more

LE W 

on BBB

2 years ago

The Pro's are this company will help you get into a home even without perfect credit and most of the homes are nice compared to others I have seen. Most of the agents are nice but there are some who are not the Cons are, the prices are very high and most likely will go up every year you re-sign your lease and the wait times to speak to agents over the phone are extremely ridiculous and should really be addressed better. I am in the process of paying my balance to prevent being evicted, however i made a payment in the amount ... read more

Lateasha A 

on BBB

2 years ago

My application was canceled twice do to pdf info once I got the *** paperwork scanned and sent to them the saying that they doesn't have it so if my application has been canceled why can't I get my ****** HOLDING FEE KEEPING ME ON HOLD FOR LONG PERIODS OF TIME THEN TRANSFERRING BACK AND FORTH I NEED MY MONEY SO THAT CAN CAN MOVE THIS IS TERRIBLE TOTOAL RIP OFF 

Ketelie E 

on BBB

2 years ago

This Company is horrible, I contacted them and verbally informed them . My daughter credit is 655 and mines were 592 and wanted to lease one of their property that required 625 HOA. Our income together is 5+ more then the property. They instructed to apply and stated there are no other applications on that property. In fact they just wanted to get $385 for application from us. They denied my application in less than 12 HRS. Mine you its a property that is so out of the way in **********, **. I wish I could give 0 star. Stay ... read more

Sherri P. 

on BBB

2 years ago

This company is full of shit!. I lived in a home for 3 years. They took over and kicked me out. How? Bc they refused to fix the heat and the water issues. Mind you, I have been homeless with my kids since oct when sec 8 put the house in abatement. My son is a senior and is team captain for football. I have to remain homeless to stay in the district. Otherwise by state rules, you cant play football your first year of transferring to a new school on my state. The house is still empty. STILL EMPTY. I had been doing repairs on t... read more