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Progress Residential
- Real Estate
- Garner, NC
About this business
Location details
637 Poole Dr, Garner, NC, 27529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Theyre f****** terrible. **************** representatives will yell at you, curse at you, hang up on you when theyre tired of talking, etc. charged us late fees and refused to waive them after they had system issues and posted utilities to my account after I had paid my rent, without notifying me of the circumstances. Told me I should be smarter with my money and that I should know I have bills to pay, not to spend all my money when the issue was in fact the late fee they refused to waive. If I could leave 0 starts I would a... read more
Business response:
Hi ****, thank you for taking the time to share this review with us. I'm very sorry to hear of your frustrations with your time in your home, and for the poor service you've received from our team. I've shared your comments with the head of our customer care team and have requested that they review your claims immediately, and take the necessary actions to ensure that this is corrected. If there is anything else that I can do to assist you, please feel free to reach out to me at ******************************* Thank you.
My fiance and I have had the worse experience ever with Progress Residential .It has been beyond frustrating since 2019. This is our first home experience and it has been a disaster. Our first month here (October 2019) We had a leak with the jacuzzi tub, heat not working & the glass on the storm dorm keeps sliding down. Here it is 2021 , we are experiencing the exact same issue but worser. The jacuzzi tub keeps leaking from upstairs to downstairs. Now as of ( November 2021) the other tub now leaks into the kitchen. Here I am... read more
Business response:
Hi ******** thank you for sharing this review with us. I'm very sorry to hear of the prolonged issues you have had with the leaks in your home, and for your difficulty scheduling the necessary repairs. I've escalated your concerns to our local team and have requested their immediate assistance in getting the necessary repairs scheduled. Thank you again for reaching out, and we look forward to speaking with you soon.
I am a current tenant with Progress Residential for 3 years now and was living a peaceful life until I requested to paint the fence due to its curb appeal. The fence was fixed by one of their contracted companies, that did a subpar job. Progress stated that I would need to get approval from HOA. I waited to receive correspondence from a Progress Representative. On September 1, 2021 an email was sent to HOA regarding my request. That request was approved on September 8, 2021 at 11:07 am to paint the fence. I was to preface th... read more
Business response:
Hi *******, thank you for taking the time to share this review with us. I'm very sorry to hear of the issues that you have had with your HOA, and for the charge you received related to a work order that was not needed and that you did not request. I've shared your concerns with our local leadership and have requested that they review this matter at once and ensure that the $60 charge as well as any associated late fees are removed from your account, if appropriate. Thanks again for reaching out, and we look forward to speaki... read more
Moved in 3 months ago and I still have black mold / mildew under trimming, caulking, and stripping. 40 dollars in parts, maybe 150 in labor. It hasn't been done after over a dozen attempts to escalate. They work with the most absolutely incompetent vendors and their own staff aren't much better. Vendor came by and was told progress only approved recaulking and white paint with a new water strip. The initial vendor requested new plastic on everything and repairing the water damage. The ** of service, **** told me he would per... read more
Business response:
Hi ******, thanks for taking the time to share this review with us. I'm sorry to hear about the lack of response from our team to your concerns. I do see in our system that a vendor reached out to you on December 8 to schedule an appointment to view the home. I have escalated your ******* to our team and have requested that they reach out to you again to ensure that we get the necessary work scheduled. Thank you, and we look forward to speaking with you soon.
Moved from Georgia to **************. Having been a Progress customer for two years, the move made sense to continue with Progress, albeit some odd charges and erroneous violations imposed on us.We chose this specific house due to one of the amenities on the property which was a fence for our service dog. We visited the property and toured the home in early/mid September and noticed the fencing material was placed in the back yard but no installation was started.We moved in at the end of October and the fence was not install... read more
Business response:
Hi ***, thank you for taking the time to share this review with us. I'm sorry to hear of your frustrations with the lack of fence installed at your home. I've taken the time to escalate your concerns to our local team and have requested that they reach out to you ASAP to discuss this matter in greater detail. Thank you again for reaching out, and we look forward to speaking with you soon.
They steal your money, I applied to rent a house from them, they approved me, but I had to pay a 3-month deposit plus the first month's rent, plus fees, that's ridiculous, I decided that I'm not going to rent with them, and They stole my 150 dollars from the applications, plus 250 dollars of holding fee, definitely, do not try to apply with them, 100% not recommended
Business response:
Hi ****, thanks for taking the time to share this review with us. I'm sorry to hear that you decided to not go through with your application. Per the information listed on our website and within our lease application, if you are approved to rent one of our homes but then decide to cancel your application, you are not due a refund of your holding fee. Thank you again for reaching out and have a nice day.
We applied this Saturday to a home on **************** in ******** ****. Received several emails and updates stating first that they wouldnt do 18 month so were processing for 12. Suddenly, we get a you were denied email, after being told we would be getting a call in a few moments to go over things. Your website and application first states that you give 48 hours to cancel an application, you didnt. Within three hours we were denied after the oddest chain of interaction. Now nobody will tell us why we were denied, and wants... read more
Business response:
Hi ********, thanks for taking the time to share this review with us. I'm sorry to hear of your dissatisfaction with your application experience with us. I've looked up your application and see that you were denied for not meeting renter score requirements. I apologize you were given conflicting information. The rental score is determined from an analysis of information found in each applicant's consumer credit report, application and previous rental history. The consumer credit report *** include payment history, bankruptci... read more
I have read the other complaints and can confirm the deplorable, inconsiderate treatment other shared is absolutely the same I have experiences. Complete lack of concern for me their client in service time and communication. I have lived here only two months and have had to make four maintenance requests. The first was an alarm connected to the doorbell ringing inside the house 24hours a day that would not shut off. It took three days to have someone out to turn it off. The second a non-working dishwasher, it took two weeks ... read more
Business response:
Hi *****, thank you for taking the time to share this review with us. I'm very sorry to hear of the issues that you have experienced in your home, as well as the issues you have experienced with your renter's insurance and HOA violations. If there is anything at all I can do to assist you at this time, please reach out to me directly at ****************************** and I will be happy to help. Thank you. Rich M.
Literally one of the worst rental companies out there. When we first moved into our home in *******, ** we went 3 months without AC, even after service requests were put in they still didn't fix it. It took almost to october to get any resolution as the contractors/service repairmen kept saying the issue was solved when it was in fact not. Today, November 13, 2021 we had an emergency situation. Our water spout in the back of the house shot off (through no fault of our own) and started POURING water out of the side of the hou... read more
Frequently asked questions about Progress Residential
How is Progress Residential rated?
Progress Residential has a 3.1 star rating with 2,282 reviews.
When is Progress Residential open?
Progress Residential is closed now. It will open tomorrow at 8:00 a.m.