Progress Residential

Deanna S 

on BBB

4 years ago

Man Where do I start? Let's start at the beginning of our adventure with this awful company.My fiance' and I found a house that we loved, so we applied without thinking there would be issues. We literally had to sign four leases because Progress Residential couldn't seem to get that right. Then we were told that we would have a folder on the counter at move in with a copy of the lease, walk through check list, and other things like a list for utilities, trash, etc..... Still haven't gotten that folder from them and I am at d... read more

Oshi K 

on BBB

4 years ago

Runnnn whatever you do run. This company is a scam theyve price gauged the market. (No way a house in rural *********** should be the same as a house in the huge ************** and specifically *******.) Then they charge utilities in your rent, but tell me then how I was without any water due to nonpayment of the water to the city. They literally didnt pay the **** for over 60 houses in my area per the water department. I have a newborn baby and had no water for 48 hours. Then to make matters worse the water department then ... read more

Disappointed Renter 

on BBB

4 years ago

I have been in this home since Feb 2020 and the home needed new tubs because they leaked or were broken. I took 7 to 8 mths to get them fixed so we had to use the stand up shower this entire time. Now the wall in the master bath has nails sticking out everywhere and they put up plastic boards instead of tile and drywall and won't fix it. The wood is also rotting off the outside of our home and it needs paint inside and out. They won't fix it. They only patch things and come and take photos. The flooring in the foyer was repa... read more

Morgen S 

on BBB

4 years ago

I'd leave zero stars if I could. We've been in the same house for 2.5 years and the **** breaks multiple times per season. This summer the a/c stopped working 3 times within 2 weeks before they finally got it repaired properly. Now our heat is out. This is the third fall/winter we've been here and the 3rd time the heater hasn't turned on AT ALL. It's supposed to be an emergency maintenance issue but trying to get maintenance scheduled is always an issue and each time you speak to a representative of Progress they tell you so... read more

Shanika W 

on BBB

4 years ago

I signed my lease on 1/19/21, on 2/13/21 I put in a maintence request because my AC was not working. Progress residential is great about responding to a maintence emergency within 2 hours. I give them one star for that. However the people they send to do the job, don't get the job done. Since feb 13th, I have put in four additional maintence requst for my AC, ( 4/12/21, 8/23/21, 9/3/21, 11/2/21). there has been times when me and my children stayed in a hotel beause the home was to hot and progress does not cover hotel expens... read more

Jazmin O 

on BBB

4 years ago

I rented a house from them and the place was not in a good condition i have pictures of the problem I paid $3000 security deposit and my rent was $1800/ month. At the end of my contract they are not giving me my money back plus they are still trying to charge me $2000 dollars. Arguing that it was to clean carpets, change lightbulbs, change blinds and so many other things. I left the house in better conditions that I got it when I first move in. I send them letters with my complains I only got one response and email after ema... read more

Nick R 

on BBB

4 years ago

Before I moved in communication was great. After I moved in it completely fell off. They are so unprofessional and if you have an issue they just transfer you off to someone and its a never ending cycle. No one knows how to send a simple invite link to use the smarthome features that Im paying for?!? Cmon!! This company is worthless and wish I could give it negative stars. From the other reviews Im not alone. Maybe yall should think about new management/ownership. Its a **** miracle you guys are still in buisness. 

Brett S 

on BBB

4 years ago

Im not going into full detail as I left Progress Residential an appropriate review today 10/29/21 on ******* You can read my words there for the specifics. Maintenance at this company is non existent. Therefore, unless you want to be lied to, pay out of pocket for repairs yourself that you shouldnt have to, etc. I would look elsewhere other than this company. They will charge you extra fees even after you sign a lease. The leasing agents, maintenance employees, etc. are all unprofessional, liars and rude. This place should N... read more

Kyle P 

on BBB

4 years ago

Progress bought out my existing rental property management company roughly 1/3 of the way through our lease. Our executed lease agreement with the initial company stated that all utilities did NOT have to be transferred over, and they took care of all that while just invoicing everything alongside our rent each month. In the middle of the day today, 4 months down the road after Progress took over for that initial company, our power suddenly shut off. Called power company, who informed me it had been shut off due to non-payme... read more