Progress Residential

Tracy L. 

on BBB

4 years ago

This company is dirty. They use a lying background check company called CoreLogic. We were denied because our background check came back with a criminal history. When we called CoreLogic to find out what since we have no criminal background. They told us “oh it’s a completely different name. We see it’s a different name but you have to dispute it and that can take 30 days” I spoke to Progress and they said they could see it was a different name as well and in a different state. But then we still got A denial letter. We make ... read more

Javier L. 

on BBB

4 years ago

If I could leave 0 stars I would. I've been a Progress tenant for a year now. Let me start off by saying that many things things in my house are not up to city code. I know that for a fact. Especially electrical. As of this moment I have no A/C tonight and it's all Progress' fault. I called and explained that my A/C wasn't working and was assured that it would be treated as an "emergency" because it was 87 degrees inside my house. I'm told to wait 30 minutes and a technician would call me to come out here. 10 minutes later I... read more

Kearstyn K 

on BBB

4 years ago

Giving one star should not be a option with Progress Residential, I applied for a home April 21st 2021 they took my holding fee and it came out of my account, I was told due to my application being denied I would receive my holding fee back, it is now May 24th and I still have not received it back, I have sent multiple emails to the Customer service email and get a automated no reply email back stating your case has been closed, no explanation no date to when I should receive it back nothing, every time I call I get hung up ... read more

Staci H 

on BBB

4 years ago

I put in an application for a home that was coming soon. I was unable to see it, but I placed it on hold with the guarantee that I would get my $250 returned to me if I didn't like it once I viewed it. I viewed the home, and it was not something that would fit my family, so I immediately cancelled the application. I requested my refund, and was told that the program for hold fees being refunded was no longer available. I then received an email not even an hour later confirming that the program was indeed still in place. I as... read more

David B 

on BBB

4 years ago

1 Star is giving them too much credit. Absolutely do not rent from Progress Residential! Moving in is a breeze but once you're in, they are very shady, everything is done minimally, including repairs to the home. It is extremely difficult to get a hold of somebody that will actually help you with an issue, and once you do most of the time they try to blame the tenant for it. When one of my payments didn't go through after receiving the confirmation, My wife had been sent an email stating that the payment was late however, it... read more

Keondra W. 

on BBB

4 years ago

This rental has been a nightmare since the time of move in. I moved to this property from out of state, upon arrival to the home there were tons of bugs everywhere. We have a small child so we had to stay in a hotel for a few days until they had someone come spray. Mind you it's covid so we didn't have extra money to do that. No offer of compensation or anything. Was told if they had to come again the bill would be on us. The pictures online are so deceiving. The kitchen panel under the sink is caved in and exposing under th... read more

Nicole A 

on BBB

4 years ago

**DO NOT RENT FROM THIS COMPANY *** 1) They NEVER have their shit together! 2) They will change you random amounts of money and not tell you what it's for 3) By the grace of God you actually get someone on the phone they will transfer you 5 times before you get where you need to be but you will spend 30 min on hold in between each transfer 6)1 out 5 CS reps you speak to are actually nice everyone else is rude, cuts you off or is just pissed off that you called in and made them do qorm * * SAVE YOUR TIME, MONEY AND AGGRAVATIO... read more

Michael C 

on BBB

4 years ago

This is the worse experience I’ve ever had with a rental company. I’ve only rented from 2, even still.. I’m moving out of state, so my moving process began. My wife and I found the perfect home, or so we though! I haven’t even moved in, yet after paying the fees the leasing agent started ignoring my calls and the customer service agent told me I was lying about paying hold fees and hung up on me.. I kept my composure and called back. Currently been on hold for 36 minutes after paying $3,005.00. This is so upsetting. I’m not ... read more

pmartin 

on BBB

4 years ago

First off I work with clients on a daily basis in business. When I 1st started renting from this company atleast the 1st 6 months. Not til I notice crazy charges on my water bill. Then instead of them calling me they email back in forth. Never getting to the end or even resolving the issue. Then they charge me for a service request of there properly. I really would not recommend this company to anyone. I need to have a lawyer look into these charges for my water bill which I downloaded every single one of them. They should h... read more