Progress Residential

Melissa M 

on BBB

4 years ago

Having been a resident of this company's for over 3 years, we were notified by a lawyer today that we were not able to renew as well as not able to move to another location which is owned by them. We pay on time every single month, and even over pay for when they do not comply with our HOA standards. We have dealt with flooding as well as water damage throughout the house many times and nobody ever came to fix our house correctly. I was on hold for over an hour and nobody ever got back to me . Whenever I got someone on the p... read more

Savannah B 

on BBB

4 years ago

DO NOT RENT FROM THIS COMPANY!!!!! I WOULD GIVE NEGATIVE STARS IF I COULD All they care about is money. The houses look nice at first but you realize how many times they have just slapped lipstick on a pig to hide the issue leading to much bigger issues they don't care to fix. Service requests take WEEKS sometimes. We reported a pipe that busted at 3:30 am and was told the LATEST we would have help was 8 am. It is 1 pm, I have sent emails, sat on hold for 90 minutes... We had to call the fire department to turn off the main ... read more

Austin M. 

on BBB

4 years ago

HORRIBLE. Had black mold in the house and told me to not pay rent only to evict me during COVID. Horrible company. Doesn’t care about you or the next guy. They’re kicking myself and my 6 year old daughter out because the failed to fix issues within the home. And wouldn’t apply my $5000 move in payment towards the rent owed. DO NOT TRUST THIS COMPANY. 

Donielle T. 

on BBB

4 years ago

I applied for a home in March and was denied. It took several phone calls and several emails to find out why I was denied. It has been over 30 days and my $250 holding fee has not been returned! I spoke to an applications employee by the name of Keenan today who was very rude to me. He got severely irritated by answering my questions, and disconnected the call before the problem was resolved. I would like to speak to upper management as I feel I was discriminated against and handled poorly because my application was denied. ... read more

Jeffrey S 

on BBB

4 years ago

Company reached out to renew our least 3 months before it ended. I replied with the appropriate documents and response and called back our personal agent, Ryan ******several times to move the process forward. My roommate also called them several times. Days, weeks, months went by and we'd periodically send another email or give another call but never any response. Then it was last Tuesday, a week before the lease ends, and after waiting on hold for 1 hour to talk with customer service about their absent worker, Mr. French, I... read more

Gat B 

on BBB

4 years ago

Do Not do Business with Progress Residential they will just ghost you once they take your money. Negative Star reviews really need to be a thing for crap businesses like this one. After finding a house that we thought would be a good thing, my girlfriend and I paid to have the house put on hold so we would have first look at the home. After taking our money and approval there has been 0 communication from the business from any channel of communication. The lack of communication and customer service is abhorring. We haven't e... read more

Abbie L 

on BBB

4 years ago

Where do I begin. This place is a joke. We have been with no AC or heating. Last month someone finally came out and all he did was take pictures and left. Since then I have not heard from them at all!!! I’ve been trying to reach anyone. Yesterday I finally got a hold of someone and we got disconnected and never called me back. I called back and was on the phone for over 30 minutes and still nothing. I’ve sent emails and I’ve called like crazy and still no word from them. On top of that we have a two year old and not having A... read more

Mary K 

on BBB

4 years ago

I applied, paid, and was a approved for a house that I was later told was unavailable. It was listed and they took my money for the home. I have emails and text messages stating such. They still will not refund my money. They decided to let the current renters stay longer and too bad for us. They then told me I cancelled the lease. I did not. We wanted that house, was approved for that house, paid the fees for that house. I have emails stating the house was ours. They pulled it from us because the other renters threatened th... read more

Stephanie B 

on BBB

5 years ago

I submitted an application and it was denied due to an error on my identification . Their reps however ran my credit and processed a background. I held for 4 hours to speak with the application team and no one ever answered or responded to my emails.They took my $$ , ran my credit, and declined me instead of allowing me to submit other supporting documents