Progress Residential

Christina P. 

on BBB

5 years ago

Back in June 2020, we were notified by Progress Residential of an HOA violation for our yard needing mowed. We had actually mowed our lawn the day before Progress got around to notifying us. When they notify you, they send a link for you to respond to in order to state you have fixed the problem. I responded immediately. Their notice states that if it is rectified within 10 days of being notified, then the resident will not be charged the fine. So, since I responded immediately, I didn't think there was an issue. Then on Aug... read more

Ashley G 

on BBB

5 years ago

I have been renting a property with progress residential in douglasville since January 18 2020, although they did a great job cosmetically the house itself is dangerous and progress residential has knowingly cut corners to make the house pass state inspections. I moved in and the first week I had no heat, I had to use the oven to heat the downstairs. Progress residential own contractors let me know the houses electrical hookup for the AC/heat are unsafe, if he didn’t get there when he did the house could have caught fire at ... read more

anthony c 

on BBB

5 years ago

At move in the house was dirty. Had to clean it all out for it to be moved into. The landscaping was horrible. Since May they have been receiving HOA violations but they never did anything about it. I moved in On July 17th and I received an HOA violation dated July 16th. I had not even moved in and Progress residential was sticking me with the bill. No one knows or is authorized to do anything at the company when I call and complain about the HOA fees. The house flooded the first week we moved in because the drains were clog... read more

P. 

on BBB

5 years ago

Refusal to fix our AC unit, the temperature gets up to 80 degrees every day during the summer on the inside of our house, with someone who is heat sensitive and has already been HOSPITALIZED because he couldn’t breathe it got so hot in the house. They claim that the temperature must be 85 degrees before they will come out, which is utter BULLS***. I will be getting a lawyer and suing this company for their gross negligence. Never rent from this company, I hope they go bankrupt. 

Melissa C 

on BBB

5 years ago

Someone please do something about Progress. It has been a horrible experience from the very beginning. The house was an absolute disaster when we moved in. I mean disgusting. We asked them to At least paint and they did not. It takes an act of Congress to get them out for repairs and every year rent is raised. I understand that but 150 extra a month is ridiculous. We sent emails of several comparable properties and after weeks of sitting on it they declined lowering our rent increase. Several of my church members have had to... read more

Sasha . 

on BBB

5 years ago

When I originally moved in I supplied my leasing consultant with all of my move in documents including my rental insurance policy. The leasing consultant told me everything was good to go and got my keys to move in. Look at my account and they have been charging me for something that I already have. When I reached out to progress residential they told me it was nothing they could do. The account manager was rude Maria was rude and would not let me talk. Also they are not following the law do to the pandemic they are still ch... read more

Alex L 

on BBB

5 years ago

I applied to a home which I paid $250 to have taken off of the market. Instead of taking the property off the market as soon as i 9finished my application the same home was listed on the website for $50 more than the asking price. I was never contacted to additional information but instead received an email stating the information I submitted was not complete. Clearly a scam they did refund my $250 nut charge me a $50 application fee and a $35 credit card processing fee. Basically taking $85 dollars from me. I submitted my a... read more

Karissa C 

on BBB

5 years ago

Will not respond after incorrect charges , have talked to multiple workers who say that they cant do anything and I have to wait until they bill me to send an appeal instead of fixing charges now , husband is in military and I sent multiple emails confirming the paperwork was in order and they said it was fine , but they still charged me ? Now when I call no one can help because they are not in charge of accounts and you cant speak with anyone in accounting , they will no longer answer my calls they started answering and han... read more

Stacey S. 

on BBB

5 years ago

I have been renting from them for alittle over a year.I can tell you it has been the worst experience Ive ever had with a manangement company.My air conditioner hasnt worked since Ive moved in.Ive had them out 9 different times for the same thing and nothing has changed.Now its gotten to the point where this morning I smelled burning wires and called for emergency maintenance and noone has even responded.Now my air conditioner isnt working at all.....In Florida,in 99 degree weather.Had several other issues with them as well ... read more