Progress Residential

Christy D 

on BBB

5 years ago

The company takes a huge upfront deposit. After just one year renting I have had to pay $700 in fees just to get my deposit back, and I don’t even know for sure that I will get it back. The fees have been having the house washed (something I could have done myself if it wasn’t 35 degrees outside) having the house professionally cleaned, carpets professionally cleaned, and finishing up the required landscaping (things we couldn’t reach ourselves). And we used the cheapest quotes we could find for those move out requirements. ... read more

Kaikni 

on BBB

5 years ago

This was my letter to customer service after my terrible experience- please understand that not every office is the same but for all of the departments to lack communication, handling of money, and time management I felt it was necessary to tell on my experience: Good Morning, Hello! My name is ------ I recently applied for a lovely home on Dec 17th through your website https://rentprogress.com. I have replied to all of the emails about my lease updates and I was approved to move into this home: ------- I had an incredibly n... read more

Kristine V. 

on BBB

5 years ago

Horrible people, no heart they take advantage of everyone, terrible unhuman owners. 

Taylor F 

on BBB

5 years ago

I have been in my home for going on two months now. When I first moved in my initial move-in checklist had difficulties loading and letting me input information. It took well over a month for someone to understand my issue and resolve it. Even then, I had to call at least 5 to 6 times over the span of four weeks to speak with someone who could finally correct it. Even then, their resolution was to just send me an email and asked me what issues I found in the home which was very disappointing and unprofessional. The remainder... read more

James S 

on BBB

5 years ago

This company is a scam plain and simple. I had to move in sight unseen due to moving across the country. Upon moving in, the smoke detector was beeping, the garage door remotes didn't work, there were dead cockroaches in the kitchen, the switch for the garage door was hanging out of the wall, and towel racks were hanging out of the wall. Upon reaching out to the person I dealt with for moving in, I was told that I needed to file a service report for everything and that it was my responsibility to take care of and they would ... read more

COURTNEY L 

on BBB

5 years ago

Avoid renting through Progress at all cost if you are able to. My roommate and I have had issue after issue with plumbing, a foundation crack that is causing flooding in the office (that was "fixed"), burst pipes causing mold in cabinets/ walls (that were also "fixed"... though there is still mold on walls). We have submitted numerous maintenance requests. A technician came out and replaced the water heater after doing no inspection only to find out a week later that there was a pipe leaking in the wall causing damage/ moldi... read more

Jessica M. 

on BBB

5 years ago

DO NOT RENT FROM PROGRESS EVER I have been a resident since Sept of 2020. When signing my lease I was informed that the water must be in an account in the landlords name and will be billed to me along with my rent. On Dec 10th at approximately 4pm my water was shut off. After calling progress 5 times I was provided the following responses - customer service told me I had to speak to billing I was transferred to billing but no on answered -I called customer service again was told billing was in a meeting - billing had a meeti... read more

Gabriel 

on BBB

5 years ago

This company lacks customer service, professionalism and work ethics. They have you pay to get the house professionally cleaned before turning it in. They don’t bother to do a walk through with you once you move out and then charge you for things they shouldn’t even be charging you. All they care about is money and nothing else. I went out of my way to contact them and have them explain to me why I’m being charged for what I was and I’ve yet to hear from them. If they do reply you will get tossed around from people to people... read more

Kris L 

on BBB

5 years ago

Still 3 months after moving out, progress residential refuses to reply to emails, answer phone calls and I've had a few employees hangup on me in mid conversation. These people will steal your security deposit after your finished moving out and taking care of all move out costs.