Progress Residential

robin 

on BBB

4 years ago

absolute worst rental company. their communication is god awful if you can get someone to answer the phone you're lucky. got approved and were supposed to move in 3 weeks later but heard nothing. called them a week before move in to be told our move in date got changed. thank you for not giving us a notice had we not called where would we have went? what an awful experience avoid at all cost these people do not care about you. STAY AWAY. I don't know how these 5-star reviews are being posted so either its them or the people ... read more

Dominique W 

on BBB

4 years ago

This company is horrible. We are trying to move and found a property. We submitted the applications and even paid 250 + convenience fee to hold the property so then if approved we can move forward.Well they definitely approved us but we had to pay two months rent as a security deposit plus additional fees which we didnt have what that was. After reviewing the fees it would cost us just over ******* to secure the property. Mind you rent was just ******* but the additional fees, pro rated rent and security deposit pushed it ov... read more

Eric M 

on BBB

4 years ago

This company needs to be shutdown immediately before they get someone hurt. I paid them a holding fee for one of their properties and didn't get a response from them about the status of my application which was about a month later. I called to cancel my reservation and get a refund and they told me that the reservation would be cancelled but refused to send or provide proof of that cancellation or proof that my money would be returned to me. When I asked to speak to someone else or a supervisor, they refused to do either. Th... read more

Jennifer S 

on BBB

4 years ago

WORST EXPERIENCE EVER! I applied for a home and decided that I didn't want to live in that location. I called to cancel the application and was told I would be reimbursed for my $250 holding fee. They said, ridiculously enough, that it would take up to a month to return to me. After a month, I checked on the status of my refund. They now tell me I'm not eligible for the refund because the house was already made ready and I forfeited that. I did not hold the house nor did I sign a lease, but they scammed me out of $250. Its a... read more

Grant C 

on BBB

4 years ago

Absolute worst company I have ever dealt with! I work in real estate and let me tell you these people are scam artists. Good luck getting a phone call or an email other than when they feel it is convenient. Refused to sign the lease until I get a call regarding the move in fee, never heard a thing. I had emailed and called multiple reps who never replied back or never called, even my wife. ***************************** is the worst of them all. Rude, obnoxious, and just a sorry excuse for a human being. They refuse to refund... read more

P.W. 

on BBB

4 years ago

We've been with Progress residential since 2017. This is a horrible company to rent with. Too big... I can go on and on about all the problems since 2017 but will keep it focused on the recent issue. My AC is having a major leak. I filled out a ticket on Monday and they call and schedule for Wednesday to fix. They call that morning and claim they don't have me on the schedule (which is weird because how did you know to call me if I wasn't on the schedule?). Well, they rescheduled for the next day. Nobody showed up. So, now I... read more

Chanel H 

on BBB

4 years ago

I attempted to rent a home thru progressive. However, I was denied. After completing the application process I noticed my bank account was charged twice. I reached out them via phone to advise of the charges and I was told they needed a copy of my bank statement. I sent a copy of my bank statement via email as well as sent screenshots of 2 $350 charges. What do I get from the company radio silence. This is unethical and no one at the company is willing to help me! Its been well over a month. No refund for that unauthorized c... read more

Sonya H 

on BBB

4 years ago

My ********* applied for a house via the site. We received an email stating that both our credit scores & criminal backgrounds were approved. Our monthly income is well over the requirements of 3x the amount of the rent which is $1795 a month. We received an email stating we are denied due to not meeting the requirements. No further explanation. I am left to assume it is because we are Black. This is very unprofessional and misleading. 

Barbara B 

on BBB

4 years ago

My situation is a little different than most on here, as I do not rent from Progress, but a Progress rental property is next door to my property. In the beginning of June I started requesting that their maintenance people cut back/down 2 very large pine trees whose branches are over my property line by at least 5 feet each, constantly dropping needles, pine cones and other debris on my property, and causing the grass underneath to die out. I was ignored through a certified letter (to both the ********** main address and the ... read more