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Prosper Ford
- Car Dealers
- Prosper, TX
About this business
Location details
2200 West University Drive, Prosper, TX, 75078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
Very professional & great service. I had an outstanding experience with Cody at Prosper Ford! As a first-time customer at this location, I truly felt taken care of from start to finish. Cody was professional, knowledgeable, and made the entire process smooth and stress-free. I’m very satisfied with the level of service I received and genuinely appreciate the attention to detail and customer care. Because of this great experience, Prosper Ford has definitely become my go-to destination for all my car needs moving forward. Hig... read more
Business response:
We are absolutely thrilled to hear about your outstanding experience as a first-time customer! Your kind words about receiving professional and knowledgeable service truly mean so much to our team. It's wonderful to know that you felt genuinely cared for throughout your entire visit and that we could make the process smooth and stress-free for you. We take great pride in providing attentive customer service and attention to detail, so hearing that this made such a positive impact on your experience brings us tremendous joy. ... read more
Very easy to work with, even through the issue the loaner was given out and the valet service was very helpful
Business response:
We are utterly delighted to hear about your positive experience with our team. Your feedback about how easy we were to work with means so much to us. We understand that dealing with vehicle issues can be stressful, and we're pleased that our loaner vehicle program and valet service made the process smoother for you. At Prosper Ford, we strive to provide helpful service that goes beyond expectations. Thank you for taking the time to share your experience with others.
Prosper Ford was the absolute best Ford dealership I have ever dealt with. I have been to a few others about the recall on my 2020 Ford Ecosport Titanium. None can compare to the service I received at the Prosper location! From the service manager, service receptionist, to my service expert, who is Tom, I was treated with respect, kindness, and friendliness. Everyone I spoke to, in their respective roles, were very knowledgeable and genuinely concerned about the safety of my vehicle. I would highly recommend Prosper Ford for... read more
Business response:
We greatly appreciate your wonderful review. It means so much to hear that our team provided you with exceptional service for your recall. We understand how important it is to find a dealership that truly cares about vehicle safety and treats customers with the respect they deserve. Your recognition of our service manager, receptionist, and Tom for their knowledge and genuine concern reflects the high standards we strive to maintain every day. We are thrilled that your experience with us stood out compared to other locations... read more
Excellent customer approach. Thorough, efficient and timely service. The team made it easy from schedule / drop off to pickup. The option for a complimentary uber was very convebient
Business response:
Thank you immensely for sharing your experience with our service team. Your feedback about our customer approach and the thoroughness of our work means so much to us. We're thrilled that our team was able to make the entire process smooth for you, from scheduling and drop-off through to pickup. It's wonderful to hear that the complimentary transportation option added convenience to your visit. We truly appreciate customers like you who take the time to recognize our efforts in providing efficient and timely service.
Excellent Cody and Prosper Ford did a fantastic job. Followed through on their commitments and were very pleasant to deal with.
Business response:
Thank you for sharing your wonderful experience with us. We're thrilled to hear that our team provided such excellent service and successfully delivered on all commitments made to you. Your feedback about the pleasant and professional interactions throughout your visit truly means a lot to us. We take great pride in ensuring every customer feels valued and well-cared for during their time with us. We appreciate you taking the time to recognize the outstanding work and look forward to serving you again in the future.
He was great! Very personable and understanding, especially with the weather conditions backing everything up. Made sure to give updates as often as possible.
Business response:
We are overjoyed to hear about your wonderful experience with us! Your feedback about our team member being personable and understanding truly means a lot to us. We understand how challenging weather conditions can create delays and complications, so we're pleased that you felt well-informed throughout the process with regular updates. It's clear that our commitment to clear communication made a positive difference during a potentially stressful situation. Thank you for taking the time to share your experience - it helps us ... read more
Toni was very courteous and helpful. It had my truck done with the oil change fast Tony's a good man.
Business response:
Thank you for sharing your positive experience with our service team. We're thrilled to hear that you found our staff courteous and helpful during your visit. It's wonderful to know that your oil change was completed quickly and efficiently. Your kind words about the quality service you received mean a great deal to us at Prosper Ford. We truly appreciate customers like you who take the time to recognize excellent service, and we look forward to continuing to provide you with the same level of care for all your automotive ne... read more
It was a great experience Pepper is very knowledgeable and courteous Pepper represents Prosper Ford in a very good way!
Business response:
Thank you for the wonderful feedback! We're thrilled to hear that Pepper provided you with knowledgeable and courteous service. Your kind words about the professional representation mean so much to our team at Prosper Ford. We appreciate you taking the time to share your positive experience!
Good The lack of effective communications between buyer and seller could be improved. No more comments
Business response:
Thank you for your feedback! We appreciate you pointing out the communication issue and will work to improve our buyer-seller communication processes. Your input helps us serve customers better.
Frequently asked questions about Prosper Ford
How is Prosper Ford rated?
Prosper Ford has a 4.6 star rating with 6,291 reviews.
When is Prosper Ford open?
Prosper Ford is closed now. It will open tomorrow at 8:30 a.m.