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RateGenius
- Auto Loan Providers
- Austin, TX
About this business
RateGenius is a nationwide online lending platform. With more than 150 competitive lenders, rateGenius can find customers the most competitive vehicle interest rate to refinance their loans on cars, trucks, and SUVs.
Location details
9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Rude and unproffesional.. I recently ALMOST refinanced my loan with these people and let me tell you this, I am so glad I didn't. First off, the ghetto, illiterate lady named shila sounded like she had no education whatsoever over the phone. I emailed her my ss card about 5 times only for her to tell me I didnt, and don't get me started on the loan agent who sneaked in the gap on my paperwork. I am so upset. I do NOT recommend this company to ANYONE!
I was approved but shopped around Their loan guy was pushy didn't like I was going to shop around and told him I accepted loan else where. He told me the other companies were the real people who were ripping people off (people like capital one, etc). Then today get email saying they declined my loan due to credit and that it may not have been my credit that affected the decision but that they couldn't find me a better rate than I had. That's BS ... they did offer a better rate but I chose not to go with them and declined due... read more
Your company is a joke,i recieved all this bull crap on how because of my good credit i was pre approved to apply for refinancing and then when i applied you get the rude customer service rep who really doesnt know how to explain on why you didnt qualify.Then why send me a letter and get my hopes up high. Just take me off the mailing list and i hope that i never get another letter like this again!!!!!
Very bad exp, i can not rate this.. I have applied for Auto Refinance with this company. After one day, they sent out a email saying that i got an approval for refinanceing. Than i made a call and started discussion. that guy is saying rate of interest is 4.49. so i caluclated myself using internet Car Loan Caluclater( You can google it and you can find lot o caluclaters) my exisiting loan amount with 4.49 amount for 5 years. it is not matching with his figure. I asked him, why this is not matching? He said simply, We have a... read more
Their lack of effort was amazing.. I applied for a consolidation online. I didn't hear anything from them. Three days later I received an email stating my application was terminated. My credit is good. I just bought a home a month ago. I do not recommend. Go with a real company.
They didn't seem to bother.... I put in an application. Never heard anything. They just sent an email two day later saying the application was terminated. Lousy customer service and I wouldn't recommend. My credit is good. I just bought a home a month ago.
Don't use them They were too busy trying to get me to go with rategenius after I did and everything was processed they never followed up or anything after that. I had to call them everytime! No thank you for your business or anything. I would never reccommend this company to anyone.
http://www.ripoffreport.com/rategenius/car-financing/internet-internet-eaf81.htm My story, Where do I start? I have been trying to get my truck refinanced for a few months now. I went to my credit union, my sisters bank even my parents referred me to their bank. All to be told the same thing, that I owed to much money. I owed more than what the truck was worth. Fine, I know I got bad deal when I bought it, paid over 30k but I needed transportation. A co-worker told me about Rategenius and how they were able to help her becau... read more
You know, I think oeioke moan when things don't go thier way or they get denied probably because of something they did and blame the company. I had a bankrupcy 3 years ago and I got my refi dropped from 11.7% to 3.9% using rate genius. They only offered me GAP insurance...in fact I don't think think they are in the insurance business at all. Many lenders require it if you are upside down on your note...it protects you and well as the lender and is really cheap.
Frequently asked questions about RateGenius
How is RateGenius rated?
RateGenius has a 4.5 star rating with 15,233 reviews.
When is RateGenius open?
RateGenius is closed now. It will open at 9:00 a.m.