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RateGenius
- Auto Loan Providers
- Austin, TX
About this business
Location details
9300 United Dr, Ste 180, (Spicewood Springs Road), Austin, TX, 78758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Terrible Experience Wow all these good reviews. This place is a sham. They try to sneak gap insurance in. Horrible customer service.
Terrible customer service!!. Submitted application no one ever called me. Had to call in to check on application only to find out I was not approved. They wouldn't even tell me why only that I had to wait for their letter which could take up to 30 days. Riduculous waste of time. I was currently approved for a home mortgage but they wouldn't approve me for an auto refinance with a 700+ credit score and high income?! Don't even waste your time.
They don't get the basic rights. They don't know the lendor requirements for processing the loan. My application was approved on the same day with good rate of interest. I got numerous calls/emails from customer service for filling the application and submitting the documents. After sending the documents in courier they inform through text message saying that lendor cannot process loan due to some policy. Absolute waste of time , money (notary charges) and lots of stress. They don't even have courtesy to atleast be apologeti... read more
2 months later I applied to refinance in February and my loan was finally financed by rategenius in April after two more payments were due.
It was an easy no push experience.. I stay very busy. They helped me with reminders to get things done and waited for me to complete all the steps. It was a very good experience.
Hit my report hard!. If you don't want multiple hard hits on your credit report then DO NOT APPLY! I knew I would get one hit from them when I applied. But 24 hours later and looking here on my report I see 5 hard hits on my report. Poor disclosure. And now it makes me not want to even use these guys at all. What else will be disclosed poorly?
Car Refinance Process was easy, online, via text and email. Small fee ($15) wasn't advertised and they were unable to get the rate that was advertised. It said 1.99, I got 3.25, and balked so they found a 2.99 rate. Good service, but it's not 100% as advertised.
changed interest rates Emailed me stating they would offer a better interest rate. When I called to accept I was told the rep had made a mistake, that the interest rate would not be higher. Very difficult to get a return call...left 3-4 messaged and had to be transferred before the rep would talk to me.
approved then changed interest rate I was approved at a lower rate then my current loan. When I called to accept i was told the rep made a mistake, the interest rate was now almost 2% higher. Bait and switch tactics.
Frequently asked questions about RateGenius
How is RateGenius rated?
RateGenius has a 4.5 star rating with 15,628 reviews.
When is RateGenius open?
RateGenius is open now. It will close at 8:00 p.m.