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Red McCombs Ford
- Car Dealers
- San Antonio, TX
About this business
Location details
8333, I-10, San Antonio, TX, 78230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 9:00 p.m. | |
| Tue | 08:30 a.m. to 9:00 p.m. | |
| Wed | 08:30 a.m. to 9:00 p.m. | |
| Thu | 08:30 a.m. to 9:00 p.m. | |
| Fri | 08:30 a.m. to 9:00 p.m. | |
| Sat | 09:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Huge waste of time. Finance manager is a disgusting bully and after speaking with the GM he has no idea whats going in the place every other sentence from him was " I don't know". They say on there website that they are taking precautions due to covid I have not seen anyone cleaning, the finance manager wanted to argue about keeping his office door closed after he coughed up a lung and had his mask was on mayb half the time, a sneeze guard in a tiny enclosed room is useless when you are coughing everywhere. Save your time an... read more
We bought a 2017 F-150 new. We were not aware of ford , using a 245 spare tire. All 4 tires on the ground are 265. We brought this issue to the service manager Mike at Red McCombs Ford. He stated to us we would have to buy a new 265 for a spare tire. No it should of been the same tires that are on the ground. Not good everybody that has a new vehicle needs to check your tire size for the spare! This is not how you treat your customers. EVERYBODY BE WARE ON FORD. If it wasn't for my brother telling us we wouldn't of knowing ... read more
Business response:
Hi, Kandys—thank you for sharing your feedback with us. Customer service is very important to us, so we are very sorry you did not receive the level of service we are dedicated to providing our customers. Despite our best efforts, we’ve been unable to locate your contact information in our system. When you have a moment, can you please call me directly at (210) 996-2678 so I can better understand what happened and work on a solution for you? I appreciate your time and look forward to hearing from you soon. – Shawn Barry, Gen... read more
We purchased our 2016 Suburban through McCombs Ford and everything was fine up until our AC stopped working a week after we drove it off the lot. After investigating under the hood, we realized the condenser was cracked and had been leaking. Now it blows straight hot air. In 100 degree Texas weather, I am now unable to drive my children or myself in my vehicle. After calling the dealership, since we got ZERO response from our sales associate Fabian, we were basically told “too bad, so sad” by the manager. Thankfully we purc... read more
Business response:
Hi, Kathryn — we apologize for the negative experience you had. Unfortunately, we believe you purchased your vehicle at the Red McCombs Ford West dealership. However, please feel free to reach out to us at Red McCombs Ford for any future automotive needs you may have, we would be happy to assist. Thank you. - The Red McCombs Ford Team
Well I’ll start off with the purchasing my truck was EZ, and Jamie was great. But that’s where the praise stops. I purchased a 2019 F150 platinum(a upgrade from my Xlt) on March 2nd the truck was new with 499 miles, I wasn’t able to leave due to headlight bulletin from the manufacturer, had to return the following day to pick up my truck. I left for a honeymoon for 1 week March 6th-14 went to work immediately, on the 20th I was off and able to really enjoy truck and noticed a ticking noise when I hit the breaks, spoke to Ja... read more
My wife and I bought a vehicle here. This is her review since you guys have made it so it can’t be seen. I also added your first reply and our replies. Several attempts have been made to contact you like you asked us too and NOBODY has EVER called us back. NEVER. We bought a 2015 Altima in December. With approximately 3000 miles on the car we were metal on metal with brakes and had leaking shocks. That does not happen in 3000 miles with 5mm left on the pads like they tried to tell me. We parked the car for around 2.5 weeks... read more
Business response:
Hi, Sherri — thank you for your feedback. We apologize for any frustration caused by this situation, however we did the mechanical check on the vehicle at the time of sale and the brakes passed. We do apologize you have since needed to have maintenance performed on the vehicle, and if you have questions or concerns please do not hesitate to give us a call at the dealership. Thank you. – Shawn Barry, General Manager, Red McCombs Ford
We bought a 2015 Altima in December. With approximately 3000 miles on the car we were metal on metal with brakes and had leaking shocks. That does not happen in 3000 miles with 5mm left on the pads like they tried to tell me. We parked the car for around 2.5 weeks because it wasn’t safe to drive and we couldn’t afford brakes. I then took it to the local shop because I could finance the work for brakes. They fixed them and confirmed (and showed me) that they were metal on metal in the back and close to that in the front. Need... read more
Business response:
Hi, Michelle - thank you for your feedback. We would like to apologize for any frustration this situation has caused you. We have been unsuccessful in reaching you, and we would like to speak with you more on the matter. Please give me a call at (210) 357-1442 , thank you. - Jesse Suniga, Service Director, Red McCombs Ford
The salesman never listened to what we were asking him and what we were looking for. We told him we wanted to see the Toyota Highlander XLE AWD you guys had and we wanted to test drive it. Well he took us outside straight to look and explain to us about the ford explorer? What the hell is that. No customer service at all.
Business response:
Hi, Chad – thank you for the feedback. I understand when you visited with us you were looking for the Toyota Highlander XLE AWD our sister store Red McCombs Toyota had. We apologize for not having that vehicle on our lot, and we understand you did not like the comparable vehicle we had. We’re happy you were able to meet with the right people at Red McCombs on your new Highlander. Please feel free to give me a call at (210) 357-1416 if we can help with anything in the future, I would love to help in anyway I can. Thank you! -... read more
the service of call backs of phone calls is bad
Business response:
Hi, Teresa - thank you for taking time to leave feedback. Unfortunately it appears you may have visited McCombs Ford West and not with us here at Red McCombs Ford, however if there is anything you need please feel free to call me at (210) 357-1442 and our service department would be happy to assist you! - Jesse Suniga, Service Director, Red McCombs Ford
Would not recommend this place to buy a car... I buy brand new cars so I don’t have to deal with car problems and 3 months in I start having problems with my car. I understand that lemons happen but these people won’t even acknowledge it.
Business response:
Hi, Rose - thank you for your feedback! At Red McCombs Ford we strive for 5-star customer service, and we are sad to hear you did not have a 5-star experience. We would like to hear more about your experience and the issues you are having with your vehicle. Please give me a call me here (210) 357-1400, at your earliest convenience. Thank you! - Shawn Barry, General General Manager, Red McCombs Ford
Frequently asked questions about Red McCombs Ford
How is Red McCombs Ford rated?
Red McCombs Ford has a 4.4 star rating with 11,339 reviews.
When is Red McCombs Ford open?
Red McCombs Ford is open now. It will close at 8:00 p.m.