Red McCombs Ford

Rebekah Mrugala 

on Facebook

8 years ago

The Service Dept. had the WORST customer service ever. They didn't touch my car the whole day, then lost it, and then was super rude to me when they did find it. A total bust. Not that anything will come of it, but I called corporate and filed an official complaint. 

Karrie Reinecke 

on Facebook

8 years ago

They do not care about the customer. What happened to my family here with my 2015 Explorer (Yes, 2015) is sad. The treatment from Jesse the Service Manager is deplorable. It's just another example of companies not standing behind their product and the employees knowing this and getting away with very poor customer service. The reviews speak for themselves. Red McCombs is aware of this and apparently doesn't care. What does that say about them? 

Mary Frances Elizabeth 

on Facebook

9 years ago

I purchased a vehicle from Red McCombs in January. Two days ago I had an issue with the AC so I took it in. I was told that multiple parts had issues and tubes had been taped up versus being replaced. I'm curious if it is customary to sell cars with patched up parts versus replacing them with new parts? I'm now having to pay close to $2,000 for repairs that, I feel, should not have existed. 

Angela Tyler Edens 

on Facebook

9 years ago

Not a happy camper. I have a ford Fusion (2014) and the batter died May 2 ,2016. I called the service center, talked to Rochelle, it was still under warranty, I have less than 28,000 miles on it. Her options to me because it was under warranty was - tow it in, they'll replace the battery for free OR I go buy another battery, bring them the receipt and they'll reimburse me. I did the latter ($120), took them the receipt AND left my car for the day to make sure nothing else was wrong. Nothing else was wrong, they told me tw... read more

Yanessa Garza 

on Facebook

9 years ago

Bought a used car from here about 4 weeks ago, bank ended up backing out on us, we are now going through a long process of trying to keep the car because someone on their end screwed up. Just had a newborn baby and this is my only vehicle to get him and I places and for me to go to school. The managers, Cliff, and the district manager, we're both very unclear of what we needed to bring in, all that was said was we needed to fill out more paper work. Now because they misinformed us, we don't have the correct paper work ... read more

Joshua Sullivan 

on Facebook

9 years ago

My wife and I leased an Explorer in Ohio, then she was stationed back in San Antonio and we wanted to purchase our Explorer before the lease was up so we contacted Ford. They said go to the nearest dealer ship and they will do the purchase. I contacted Red McCombs and explained what I wanted to do they said I needed to talk to the Finance Manger. After about the 15 time calling for the Finance manger I finally got a hold of him, I told him what I wanted to do and he told me they would not do it because there was no money in... read more

Anne Peterson 

on Facebook

9 years ago

Purchased a "certified pre-owned" 15 months ago and have had nothing but problems. We brought the F-150 to the service department multiple times and supposedly had the issue of leaking fixed which was present upon purchase. Window was supposedly fixed, rear brake light replaced and it continues to leak. We have now been informed that we have to pay for it. Terrible service and terrible vehicle. DO NOT use Red McCombs. 

Dawn Leavitt 

on Facebook

9 years ago

We made an appointment at the quick lane for 930 this morning. It's now 130 pm and we're still waiting. Wish I would have read the reviews before coming here. I won't be back. And I wouldn't recommend this place to even people I dislike.