This profile has been claimed by the business owner or representative.
Reliable Cars
- Car Dealers
- Springfield, MO
About this business
Location details
438 South Ingram Mill Avenue, Springfield, MO, 65802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It wasn't due. Had to reset the mileage. Mazda didn't set the mileage properly.
Went in for a scheduled 30k service. The service advisor showed me the "reccomended" services that totalled $498.00. I made him get out my Hyundai service manual and told him that I would pay for any recommended service that the manual called for. Net result, I ended up paying ZERO $$! Ever since Warren Buffet purchased the Reliable Dealer Franchises in Springfield several years back, the dealerships have lowered themselves to this scam.
When finished I specifically asked the technician how things looked and he said everything was great. But then I received an email after I left stating I needed to replace the in cabin air filter. Now I have to make a separate appointment and take time out just to go back for that.
Communication could be greatly improved from what I've experienced. We had an unusual situation (so far the dealership is taking care of it) - however it's been multiplied by a total lack of communication from Reliable.
They spilled oil in the filter cup causing a continuous burn-off. I had to have them retrieve the vehicle from my home because they thought it was a faulty (cracked) oil filter there was so much oil leaking and burning.
Business response:
We're disappointed to hear you feel there was miscommunication with our team. We want to understand this review further, please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
This service didn't happen to my vehicle. After calling Reliable inquiring why they were submitting services under my vehicle and contact information, they stated it's not their problem and it's between me and Carfax. I did also tell them I'd had communication from Reliable regarding ghost appointments they had with my vehicle (that certainly did not occur because vehicle and myself were out of state at the times given), but they were very confused and couldn't explain how such a clerical error could happen.
Business response:
We're disappointed to hear you feel there was miscommunication with our team. We want to understand this review further, please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
This service didn't happen on my vehicle. I called Reliable when I got the text stating my car's service appointment had started (which was not the case as I and the vehicle were out of town), but they said to ignore it. Then the service was reported to Carfax by Reliable, and Reliable said it's not their problem and it's an error on Carfax's side. Then I was yelled at by a rude lady at Reliable claiming I must have sold my Subaru Forester, which I certainly had not. They're a mess.
Business response:
We're disappointed to hear you feel there was miscommunication with our team. We want to understand this review further, please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
Not to happy with Reliable Subaru, in Springfield, MO. Last time I got my oil changed they over filled it. Hade to drain some of it myself. Took it in on 3-06-2023 to have the zak tec done . They didn't even get the car clean. The rear panel was still dirty , the mud flaps were dirty. What good does it do to put a paint protection product on a dirty car?
Service was supposed to take 1-1 1/2 hours and took more than 2 1/2 hours. 30 minutes of which the car set waiting to go through the wash that I didnt ask for. Very little communication with me even though I was sitting there waiting.
Business response:
We're disappointed to hear you feel there was miscommunication with our team. We want to understand this review further, please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
Frequently asked questions about Reliable Cars
How is Reliable Cars rated?
Reliable Cars has a 4.4 star rating with 2,871 reviews.
When is Reliable Cars open?
Reliable Cars is closed now. It will open on Monday at 8:00 a.m.