This profile has been claimed by the business owner or representative.
Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Took my car in for a diagnostic with an appointment at 10am and they told me they would have to take it to hyundai even though I bought the car there. I left my car there and waited for a call that I never got so I decided to call around 4:30 pm and they said it was still at hyundai and would let me know. I told them I needed my car to get to and from work and wasn’t told about it being a whole day and got no help at all. Next day rolls around and I called multiple times starting at 9am and was sent to voicemail each time an... read more
Business response:
We apologize for any miscommunication with our team. We’d like to address this directly with you, Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
The staff were all smiles, nice, kind. My experience hasn't left me happy at all, so for my own personal reasons (to much to say to put in text form, not a happy customer. I should never had done any trade ins)!!!
Business response:
We'd like to assist you with any concerns. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
To much to text, I am not happy with a lot of things. Yes they were nice, all smiles but I'm angry and annoyed cause I feel I was tricked, lied to, and sort of trapped/forced (I don't want to text my thoughts)
Business response:
We'd like to assist you with any concerns. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
It was nice at drop off. I asked if they could do the oil change faster then 1 and half hours. I couldn't go anywhere. They offered uber to go across to mall. So I did. I ordered food because of how long the wait was to be. They called within 30 minutes. I told them I would eat and he said just call when I was ready. So I did in 15 minutes and no answer. I kept trying to get ahold of one person they said l had to speak to. I sat at the mall for hour. I finally called my husband minutes away to come get me. This started at 12... read more
Business response:
We apologize for any miscommunication with our team. We’d like to address this directly with you, Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
There was poor communication. First we were not told the problem until we called, then we were not informed that the part did not arrive, so when we called to see if the car was finished then we were informed that the work had not even begun.
Business response:
We apologize for any miscommunication with our team. We’d like to address this directly with you, Please reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com to discuss this further.
These people are liars they are not reliable at all! I've been there twice trying to get a car and they always try to tell me that they can't help me unless I have thousands down I even seen signs that say bad credit no credit no problem and then they'll still tell me that my credit is not good enough for them to help me so you guys are reliable Liars
Business response:
Our team does everything in their power to get our customers approved through one of our various lending partners. It is ultimately up to those lenders to approve the final loan and terms. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
The only problems I have is with customer service customer service is always right the customer is always wrong I have took my car there multiple times they broke my door on the passenger side it wouldn't open or closed the passenger window won't roll down all the way the drivers door rattles when you turn up the music there are scratches on the car that I've been there since I purchased it and this is a new vehicle it wasn't pre-owned they spilled oil all over my engine and didn't clean it I take my car in nice and clean fr... read more
Bad attitude, not helpful Wasn't listening, didn't want to help and argued when I asked questions
Business response:
We’re a bit confused by this feedback and we’d like the opportunity to look into your experience. Please reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com at your earliest convenience to discuss this further.
If I could give 0 stars I would. I used the Nissanusa.com website to build my "dream car". This is likely the last brand new car we'll buy because I work from home & hubby just retired. We don't drive a lot any longer. Because of this I wanted exactly what we wanted because we've always compromised in the past - either on color, features, or something. After finishing my build online it was sent to the 2 local Nissan dealers. Reliable was all over me like a bad rash. I made it clear to the 1st person I spoke with that I am N... read more
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 13,613 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.