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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Blvd NW, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Scheduled an appt. But still waited over 3 hours for oil change, Service advisors weren't friendly or helpful at all. Air filter wasn't changed or recommended however the sensor is still on. If I didn't have the maintenance care package, I'd wouldn't return
Business response:
Our goal is to provide timely and helpful service, and it’s clear we fell short in your case. Regarding the air filter, we apologize for the oversight and for any confusion caused by the sensor still being on. Manny Garcia, our Service Director, would like the opportunity to address this directly and ensure the issue is resolved promptly. You can reach him at Mgarcia01@vtaig.com. .
Scheduled a recall service and find out they were out of the part the day before appointment and was not notified about it. Had to reschedule for the next week. Not cool we weren't notified.
Business response:
We understand how frustrating it can be to schedule an appointment and then learn that the necessary part is unavailable without prior notice. This is not the level of communication or service we strive to provide our customers. Please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
My experience wasn't a good one. There was miscommunication between myself and other service member. They told me that my car was done. I took time off work and drove to the dealership and the car was done. I had to wait 45 minutes to hear this. The other issue I used my credit card to pay for the service and received a sub charge of 118 dollars more, if I knew this . I would have paid in cash.
Business response:
It appears there was a miscommunication about when the vehicle was ready, which resulted in an unexpected wait upon arrival. Regarding the extra charge on the credit card, this may have been a standard processing fee applied for credit card payments. Paying with cash or debit can help avoid this fee in the future. For any questions or to review the specific service, please reach out to Manny Garcia, Service Director, at Mgarcia01@vtaig.com.
Went in for warranty work to change out rear side plastics on tail gate guess they were changed looks the same still fell loose to me
Dont like it . Shouldn't have shopped here.. once u buy they don't care and they change the invoice on u. Had to pay 1400. Because fof window tint that someone already done payed for and some other stuff. Be careful or they will teem up on u and get u. Never buying there again
Business response:
It's regrettable to hear about your concerns regarding the invoice changes and additional charges you experienced. We understand your frustration with the unexpected costs for window tint and other items that you believed were already covered. Please contact Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com so we can discuss the details of your experience and address your concerns directly.
Terrible service. I took my vehicle 4 times in 2 weeks to get serviced for the exact same problem - it wouldn’t start. They had my vehicle almost a total of 3 weeks. They didn’t even want to give me a loaner vehicle. The second time my vehicle was returned to me my coolant cap was missing. The third time I took my vehicle I was told that they did not have time to check my battery. They kept pushing unnecessary services, when my main concern was just getting my car to start.
Business response:
It is never our intention for a service visit to feel inconvenient or for our customers to leave with unresolved issues. We sincerely apologize for the repeated trips, the extended time your vehicle was in our care, and for any confusion or frustration regarding loaner vehicles and recommended services. Please reach out directly to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com.
Buying my truck was a nightmare of pressure tactics and hidden charges. I made the appt for first service at purchase. I live 100 miles from dealership. I went downv for the weekend and discovered they had moved my service appt out two days, to wednesday from monday. They were closed for the weekend by the time i got the email. I told them to stuff it and showed up on Ttime monday morning and they took me in, everything was ok after that except i spent the weekend fuming about the email. Left hand at reliable diesnt know wha... read more
Business response:
It’s clear that the changes to your appointment caused unnecessary stress, especially given the distance you traveled, and we understand how upsetting that must have been. If you’d like to discuss this further or need any assistance, please reach out directly to our Service Director, Manny Garcia, at Mgarcia01@vtaig.com.
Management was supposed to call and they never did. Very unhappy with Nissan and how they treat there customers unless they are purchasing a service or car.
Business response:
We strive to provide attentive and consistent service to all our customers, whether it’s for a vehicle purchase or service, and we clearly fell short in your case. Please reach out directly to our General Manager, Dominic Salazar, at customerrelations@reliablenissan.com
Employees very disrespectful employees were short staffed, employees tired, and frustrated. My appointment was at 1 didn’t go in till 130
Business response:
We never want our guests to feel disrespected or overlooked, regardless of how busy or short-staffed we may be, and it’s clear we fell short of that standard here. At your earliest convenience, please reach out to our Service Director, Manny Garcia, at Mgarcia01@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 12,719 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.