This profile has been claimed by the business owner or representative.
Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Made an appt for repair, got there. .. no parts available. Rescheduled. Took about 20 -15 minutes to install. Looks good. Problem labor was $69. There should be adjustable rates by the quarter of an hr. Felt taken advantage of. But I know you do this with all your service customers. I'm actually going to look for a 2024 frontier by yr end. (Need to do my taxes before withdrawing from my IRA, got discouraged with the $ charge. Your staff is great, enjoyable and knowledgeable, Makes one feel appreciated. This time I'm going to... read more
Business response:
Thank you for your feedback. We’re glad to hear you found our staff knowledgeable and enjoyable. We appreciate your thoughts on pricing and will take them into consideration as we strive to improve our service. Your experience is important to us, and we hope to serve you better next time.
The process is to slow. Takes too long to purchase a vehicle. People were friendly.
Business response:
Thanks for your feedback! We're glad you found our team friendly. We’re continuously working on improving our purchasing process to make it faster for our customers. Your insights are invaluable, and we appreciate you taking the time to share them!
A tire rotation took 2 hours after being told it will take an hour. Went in originally for Ariya recall. They did not have update. Told me if I called i would have known even though online explains why I made appointment
Business response:
We understand how frustrating it must have been for the tire rotation to take longer than expected and for the recall update to not be available when you arrived. Scheduling appointments online should ensure a smoother experience, and we regret that wasn’t the case here. We’d like to address your concerns further and provide a resolution. Please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Reliable Nissan always has terrible customer service and the services for Nissan are always overpriced.
Business response:
We strive to provide excellent service at competitive prices, so it’s disappointing to hear that you feel we’ve fallen short. We’d like the opportunity to address your concerns in more detail. Please reach out to Dominic Salazar, our General Manager, at customerrelations@reliablenissan.com.
Better communication would be appreciated. Better transparently. Better sense of urgency. Better description of what is happening.
Business response:
We understand how important clear communication, transparency, and urgency are when it comes to your service experience. To ensure your concerns are fully addressed and to provide further assistance, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Very poor communication and took 2 weeks to fix the truck. The service writers were very hard to get ahold of, and to get answers from.
Business response:
Andrew, we understand your frustration with the communication and delays you experienced while your truck was being serviced. Our goal is to provide efficient and clear communication, and it’s clear we did not meet those expectations this time. We want to address your concerns and ensure this is resolved. Please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Not a good experience with reliable, will never buy another vehicle here. Customer service was the worst and never once tried to help me with the situation.
Business response:
We take customer service seriously and are always looking for ways to improve. It’s concerning to hear that we did not provide the level of support you were hoping for. We would like the opportunity to discuss your situation further and address your concerns. Please feel free to reach out to Dominic Salazar, General Manager, at customerrelations@reliablenissan.com.
I really like using your dealership. I did take my car when I was using it and my daughter did the same when she had it. However, I am disappointed because you are including a surcharge charge in the invoice. I would have like to be informed of this new charge when I made the appointment. That is a shame. Now I know of it. There are other repairs pending, and I won't be able to do them yet.
Business response:
Thank you for your feedback. We’re glad to hear you enjoy using our dealership. We apologize for any confusion regarding the surcharge and appreciate your input. We’re committed to transparency and will work to improve our communication moving forward. Your satisfaction is important to us!
They had my vehicle for longer than one day, which was not expected. They never called me to inform me it was going to stay overnight, either. When I got to my vehicle, my phone holder was broken into two and sitting in my center console. I was not told about this. When I went back in and asked for a credit, Ramon took a picture and said the mgr would call me. Inever received a callback. I expect better service from the dealership.
Business response:
We also regret hearing about the issue with your phone holder and the lack of follow-up after your inquiry. This is certainly not the level of service we strive to provide. We would like to resolve this matter as quickly as possible, so please contact Steve Vigil, our Service Director, at Svirgil@vtaig.com, and he will work with you directly to address your concerns.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.