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Reliable Nissan
- Car Dealers
- Albuquerque, NM
About this business
Location details
9951 Coors Boulevard Northwest, Albuquerque, NM, 87114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
My car did not get fixed after paying 1300. Waste of my time and money.
Business response:
Ensuring your vehicle is properly serviced is a top priority for us, and we regret that this was not the outcome in your case. To address this matter in detail and work towards a resolution, we encourage you to contact Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Plug on oil pan was not tightened correctly when the oil was changed. Had to take the car to a local mechanic to get the oil leaked checked. They tightened the plug.
Business response:
We always strive for the highest standards in our service, and we regret that this was not the case during your visit. If you’d like to discuss this further or have any additional concerns, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
They fight me all the time I go change my oil. I ask them not to mess with my tire pressure the ignore my request. Even with an appointment the take 2 hours or longer to service my car. This last appointment the said they rotated my tires that didn't. The said I had a nail in my tire offering to repair it, they didn't. I would rather go to Wal-Mart to get an oil change. If it was possible to give 0 stars I would!
Business response:
We are concerned to hear about the challenges you've faced during your visits, including the handling of your tire pressure requests, service delays, and concerns regarding tire rotation and repairs. This is not the level of service we strive to provide. To address your concerns and ensure we make things right, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
I waited for 3-1/2 hours for a recall correction. After waiting I was informed the the recall was not loaded in to the module and I would have to come back in 2 weeks to do it all over again.
Business response:
Waiting 3-1/2 hours only to find out the recall correction wasn’t completed as expected is understandably frustrating. Your time is valuable, and we regret that this situation caused such an inconvenience. To ensure your concerns are addressed thoroughly, we encourage you to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
they charged me for rotating my tires then the receipt says they didn't rotate due to low thread, and i didn't notice till i got home, and they did not wash my car, they did nothing extra
Came in and they had taken something off my car and lost it i called to ask if maybe they forgot and nothing
Business response:
We are committed to ensuring that each of our customers leaves with their vehicle in the exact condition they expect. To help us address this concern directly and locate a resolution, please reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Between my wife and I we have had 5 Nissan Altimas, 1 Frontier, and 3 Rouges and never had any major issues with the vehicles. We also dealt with 3 different dealers over the years. Of the 3 the only service department that I can complain about is Reliable Nissan. When taking the car there it takes days to get service done that should only take hours, the car is returned dirtier than when it went in and they don’t have loaner cars for when the repairs take more than a day. I wouldn’t and don’t recommend them to a friend.
Business response:
We truly appreciate your loyalty to Nissan and value the trust you’ve placed in our brand over the years. We're sorry to hear that your recent experience with Reliable Nissan’s service department fell short of expectations, especially given the positive experiences you've had with other Nissan dealerships. Your feedback on service wait times, vehicle cleanliness, and loaner car availability is important to us, as we aim to improve every aspect of our service. We would like to address these issues directly and restore your co... read more
Did not perform all services, had to return for completion after being given keys and told good to go. Vending machine took money without dispensing product, dealership doesn’t operate and couldn’t help. Didn’t have any preregistration info handy and had to fill out forms that were completed online. Mess.
Business response:
It's concerning to hear about the issues you encountered, from the incomplete service to the vending machine not dispensing the product, as well as the inconvenience of filling out forms that were already completed online. We understand how frustrating this can be. Please know that we take your concerns seriously, and we'd like the opportunity to address this further. For a more thorough resolution, we encourage you to reach out to Steve Vigil, Service Director, at Svirgil@vtaig.com.
I am unsure who Ramon is. But my overall service with Reliable Nissan was a nightmare.
Business response:
We understand how important it is to have a smooth service experience, and we sincerely apologize that your visit did not meet expectations. We strive to provide exceptional service to all our customers, and it’s clear we missed the mark in your case. To resolve any remaining concerns, please feel free to reach out to Steve Vigil, our Service Director, at Svirgil@vtaig.com.
Frequently asked questions about Reliable Nissan
How is Reliable Nissan rated?
Reliable Nissan has a 4.4 star rating with 11,787 reviews.
When is Reliable Nissan open?
Reliable Nissan is open now. It will close at 8:00 p.m.