Rent-A-Center

Shannon C 

on BBB

2 years ago

So a week ago I was told since I never received anything from them nor did they do anything that I would b refunded my 99 which it has not been returned or refunded at all .. *** was the salesperson this place is a rip off 

Stacy N 

on BBB

2 years ago

All the guys at ********** on Washington Ave in ****** **.are very rude and they treat the customers like s##t!how is that they still hold a job there...I have been dealing with this business for years and never been treated like this before. They over charge you on your weekly payment as if your not keeping up on your payments. 

Glenda M 

on BBB

2 years ago

Rent A Center is the worst place to go to. They consistently lie to you. I ordered a carpet scrubber, signed the agreement and paid my first week rental payment. When the scrubber arrived at the store, i received a phone call from them. I was told that they will not sell me this scrubber because i turned in a vacuum and air cleaner that was dirty. ?this is not true. I was told that I would be refunded for the payment. I did not receive a refund for this. The girl that called was very rude and unprofessional. This store is in... read more

Chris R 

on BBB

2 years ago

I called the get it now store in *********** on 2/12/24 spoke with an associate and inquired about the amount of payments I have left, because according to my calculations I have paid above ***** and should be done paying on the merchandise, upon further investigation from the store Manager my contract was stretched to far out by the previous store manager **** which means Im paying higher interest and thats where my payments are going, this was wasnt explained to me initially,. The Manager stated he had a meeting and will b... read more

Teresa K 

on BBB

2 years ago

Did not deliver what was promised. I waited for a stove for almost 2 months. They lied and said glass door was broken and had to be replaced. I was paying for a stove I wasnt even using. When they finally showed up with a stove it looked like they just repoed it from some one. I do not ever recommend renting from them. The used couch ( they claimed was cleaned) smelled like someone had animals on it. 

Heather C 

on BBB

2 years ago

In all honesty, if could give this company, especially the store in ****************** a 0 on this review I would. I rented an 85 inch ** and an Xbox X from their store and was good about making my payments every week even if they were a day or two late. In late September, early October I gave back the ** because having two things on my account at the time was too much but I asked them to hold the ** for me as we wanted to get it back when my fianc got a job and he could make the payment instead, I was told by ***** that the... read more

Rhonda D 

on BBB

2 years ago

I made a web request and placed $$ down to reserve a gas range I found. I was contacted by the store manager and was told it was previously rent and that it needed to be cleaned up and that it could be ready by Monday or Tuesday. I called them Tuesday and was told that there was something wrong with the range. I asked for them to try and find out for sure and let me know. This employee then called me back and said it would be Wednesday or Thursday. I called them back on Thursday and they AGAIN told me it would be another day... read more

Kimberly P 

on BBB

2 years ago

Delivery guys arrived to bring a recliner along with paperwork to be signed. Upon reading the contract I noticed my monthly numbers werent properly aligned, in fact there was a line going through the amount as if it was crossed out. I circled the amount and initialed it. There was another section that I needed clarity with. The final part was the total agreement, which I needed to read first before signing.I signed. Upon entering my home with the chair it was tight, hallway narrow with art on walls. Opening to the room for p... read more

Kelly M 

on BBB

2 years ago

Mrs ***** with her rude unprofessional a** adds the people you refer to your application instead of processing their own application which came back to be approved for furniture at their own residence and when the person u referred doesn't pay she adds their bill to your account fraudulently .. Just because i'm a reference does not mean to penalize me for their non payment....... i've rented there recently and paid my dues not one late payment